Associate, Customer Experience | Broadband

The Broadband team is seeking a Customer Experience Analyst to join our Broadband team within RV Home.  As an Associate Consumer Experience Analyst, you’ll work with RV business leaders and drive the operations of one of our brands through iterative experience optimization, deep diving into visitor behavior and performance, and driving the creation of new features and tools that enhance the customer experience and drive additional revenue.

The Broadband team aims to help customers compare and be matched with their home’s best internet option in the most simple and accurate way possible. The content we write, and the products we design, include location-based broadband information, streamlined connections to potential providers, plan comparisons and more. This role calls for a passionate individual who is highly skilled in design thinking, user-centered design processes, and interface design.

The right candidate for this role will be highly-organized and collaborative; with a passion for solving problems cross-functionally. But you won’t do it alone — you’ll have a collaborative cross-disciplinary team of designers, engineers, and product managers to support you. 

What You'll Do:

• Analyze business performance data, prepare detailed reports, and lead onsite multivariate testing initiatives to enhance customer experience and drive growth.
• Bridge the gap between extensive data sets and impactful business solutions, emphasizing practical application.
• Translate intricate business challenges into measurable projects, identifying growth opportunities through detailed analysis.
• Utilize machine learning algorithms and data tools to manipulate large datasets for data-driven solutions.
• Analyze and communicate the impact of data products, experiments, and deployments effectively.
• Stay informed about cutting-edge technologies like deep learning and generative AI to innovate problem-solving approaches.
• Collaborate across departments to develop testing strategies aligned with organizational goals.

What We're Looking For:

• 1-2 years of analytics, data-driven marketing, and/or data science experience
• Strong grit and learning mentality when faced with challenging projects, unfamiliar technology, and ambiguous business problems
• Ability to collect, mine, and manipulate data from disparate data sources, with a willingness to dig deeper and understand the process that creates data
• Demonstrated ability to drive decisions and behavior changes through analytical capabilities and data-driven solutions, and the ability to measure and analyze the impact of these solutions
• Demonstrated ability to synthesize complex data into actionable insights, and effectively communicate these insights and recommendations to both technical and non-technical stakeholders
• Familiarity with machine learning, statistical modeling, and optimization, with hands-on experience working directly or indirectly on a related problem (e.g., Python or R).
• Foundational analytics toolkit - data extraction, manipulation, and visualizations (e.g., SQL, Pandas, Tableau, ggplot)
• Entrepreneurial mindset with strong business acumen and capability of coming up with creative ideas to create value for consumers and businesses
• Scrappy, tenacious, and self-motivated
• BUT - also a team player with no ego, a competitive spirit, and great sense of humor
• Passionate about working in a dynamic, fast-paced, performance-driven environment

Compensation:

Cash Compensation Range: $80,000 - $82,000*
*Note actual salary is based on geographic location, qualifications, and experience.

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, CNET, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.