Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
The Associate Customer Consultant is responsible for successful customer enablement and onboarding of product solutions for customers requiring a standard onboarding experience. This will entail equipping customers with the knowledge, resources, and support to get the most out of Dun & Bradstreet’s products and services during their onboarding phase, per the signed agreement. This role manages a number of customer engagements in varying states at one time, and the focus is on agreements with low spend.
Essential Key Responsibilities
- Own onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.
- Ensure customers are properly engaged, understand their training options, and can successfully use the product.
- Be a product expert, understanding all facets of the product including best practices to help customers get value. Support customers with product training and walk-throughs to audiences of varying business and technical backgrounds.
- Conduct check-ins with customers to review their use of the solution within 30 days of onboarding.
- Serve as the main customer contact during onboarding, escalating issues as needed and taking ownership to coordinate resolution of issues.
- Work with the customer to prioritize business needs and track the progress of the implementation using D&B’s standard procedures and systems.
- Help customers upgrade to new solutions, which may involve data migration.
- Provide status updates to customers and internal team members.
- Oversee transition to the internal team who will own the relationship after onboarding through renewal.
Education and Experience
- Bachelor's degree required with 2-5 years of relevant experience.
Essential Skills and/or Certifications
- Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.
- Experience with Microsoft Office tools.
- Strong verbal, written, and presentation skills to a diverse audience.
- Ability to train and transfer knowledge and skills to customers.
- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members.
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.
· Competitive 401k & Employee Stock Purchase Plan with company matching.
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. Pay transparency nondiscrimination statement/posting - OFCCP's pay transparency policy can be found here. We participate in E-Verify - The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.
