Who We Are

The Creative Operations Team Europe at Wayfair is looking for a highly organized and proactive Creative Operations & Media Associate to support the seamless execution of creative and media campaigns across multiple channels.

This role sits at the intersection of project management, media operations, and creative execution, working closely with designers, copywriters, producers, and media partners to ensure campaigns are delivered on time, within scope, and aligned with business objectives.

This is a multifaceted role that requires adaptability and a hands-on approach—supporting day-to-day creative project management while also stepping in to assist with media planning, vendor management, and process optimization. If you enjoy working on a variety of tasks across creative, media, and project management, this role is a great fit!

What You’ll Do

• Own and drive the campaigns workstream within the European creative operations team
• Work alongside other creative managers (design, copy) in planning and implementing creative work in order to successfully deliver all campaigns planned for the year
• Work closely with business partners and stakeholders to ensure goals and expectations for all campaigns / promotions meet strategic business objectives
• Onboard, oversee and manage creative freelancers, as required, to ensure a seamless and successful collaboration with the entire team
• Plan and monitor the creative execution and our biggest, global omni-channel campaigns for Europe in close collaboration with our teams in North America
• Establish and continuously strive to optimize the creative operational workflows
• Challenge input briefs, identify gaps or inconsistencies in order to facilitate an efficient creative kick off and execution towards clearly defined objectives
• Oversee the overall brand, promotion & communications execution calendar to forecast and solve for the capacity requirements along project milestones
• Plan, organize and oversee the creative work in Sprints, applying agile SCRUM methodologies and being comfortable in using common tools to organise the work
• Know about the key operational metrics and analyse them to determine project success and gain insights for gaining further efficiencies in creative operations.
• Keep track of and facilitate cost and invoice management

What You’ll Need

• First professional experience in similar position and scope in e-commerce or an agency
• Use good judgment and succinct communication to be effective in driving results within a dynamic, fast-paced environment
• Proactivity and a positive, people-oriented, energetic attitude
• Critical thinking and an analytical approach to solve problems
• Understanding of a multi-disciplined creative process and the different disciplines involved
• Ability to take ownership of set objectives, to unpack and simplify complex problems and put them into a concise action plan to solution
• Exceptional project management capabilities, comfortably in using common project management tools like Jira and utilising agile methodologies (i.e. Kanban, scrum)
• Strength in prioritizing effectively and making informed decisions quickly, in order to manage multiple projects, with high adaptability to change if necessary
• Experience in short and long-term resource planning
• Excellent skills in adapting communication style to depending on the stakeholder, situation and objective, with the ability to negotiate successfully when faced with competing priorities
• Strong written and verbal communication skills. English fluency is a must
• Comfort to work efficiently and effectively
• Experience and comfort in using data as part of the decision making process and result evaluation

Why Join Wayfair?

• Work on high-impact, omni-channel marketing campaigns that reach millions of customers.
• Be part of a fast-moving, data-driven environment where your contributions make a real impact.
• Collaborate with international teams and learn from experienced creative and media professionals.
• Opportunities for growth in creative operations and media project management.

Next Steps

If you are passionate about bridging creative, media, and operational excellence and want to be part of a dynamic team, we’d love to hear from you!