Associate, Client Success, SFS

Within our organization, we offer Sotheby’s Financial Services, the only full-service art financing company. For advisory we offer services for private collectors, museums, corporations, artists, estates and foundations. 

Sotheby’s Financial Services enables clients to unlock the liquidity in their fine art and collectible assets through technology and innovation. With the spirit of a fintech startup, the stability of a large established organization, and its position at the center of the art ecosystem, the SFS team unites around the goal of leading the future of art financial services.  We have a bold and exciting journey ahead, and we can't wait to make it happen together.

As an Associate within the Client Success team you will be a core member of the rapidly growing Sotheby’s Financial Services (“SFS”) team. This role will be responsible for a number of operational functions including loan underwriting, collateral management, and servicing activities for a portion of the US-managed SFS portfolio. You will be challenged to become an expert in our operational process, consistently and directly interact with clients, and work closely with all levels of the organization to ensure proper support of the portfolio and continuous improvement of SFS processes.

RESPONSIBILITIES

• Underwriting
  • Coordinate with Sotheby’s auction house departments to complete all diligence and underwriting requirements per the SFS Loan Policy
  • Liaise with clients to gather necessary supporting documentation (proof of ownership/identity, corporate documents, insurance etc.)
  • Produce credit approval memos and contract checklists for all new loans, amendments, renewals and consignments, and coordinate drafting with SFS Legal team

• Collateral Management
  • Coordinate the initial valuation of collateral, and manage any recurring valuation requirements for active loans
  • Liaise with insurance providers to ensure all collateral is properly covered for the life of the loan
  • Track and manage collateral by coordinating property receipt, releases, viewings, and restoration; interacting with third-party stakeholders including warehouses, shippers, museums, clients, and restorers, as necessary.

• Portfolio Management
  • Monitor active loan portfolio to minimize risk of default and to ensure compliance with SFS underwriting policies and external financing facilities
  • Monitor performance of all active loans to ensure timely payment and assist in resolution of default situations
  • Engage with client and internal resources to identify, prioritize, and execute on client requests efficiently and effectively.
  • Manage information requests from internal finance teams and external auditors.
  • Identify areas of improvement, and participate in efforts to implement solutions and scale SFS business as needed.

IDEAL EXPERIENCE & COMPETENCIES

• Bachelor's Degree required
• 3+ years of professional experience, preferably in a client facing financial services role.
• Prior art experience is not required, but an interest or curiosity in art or other luxury objects is encouraged
• Well-organized, reliable, and capable of working well as part of a small team.
• Critical thinker who is able to quickly assess issues and risks and develop effective solutions
• Ability to multi-task and manage time effectively
• Skilled in presentation composition, communications technology, and engaging, articulate audience presentations.
• Client service minded with strong communication skills, and public speaking skills.
• Strong analytical skills and financial acumen
• Salesforce experience is a plus
• Fluency in a second language would be advantageous

The proposed base salary for this position ranges from $70,000-$100,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.