Aleph represents the world’s leading platforms, including Google, Meta, Pinterest, Reddit, Snap, Spotify, TikTok, Twitter and Uber in 115+ markets, where it empowers advertisers to take full advantage of the platforms’ advertising capabilities. Aleph creates the opportunity for all people and businesses to advertise at a local and global level.
Are you passionate about teamwork, integrity, protagonism, and delivering results? Do you thrive in an environment that values collaboration, accountability, and innovation? If so, we have an exciting opportunity for you!
We are seeking a highly skilled and dynamic Client Partner to join our team in Croatia. As a Client Solutions Manager, you will be responsible for developing media strategies, optimizing account performance, and collaborating with advertisers to enhance brand visibility and drive successful advertising campaigns. Your role will require you to effectively communicate with clients, understand their goals, and provide strategic recommendations to maximize their advertising success.
What You'll Do
- Lead client onboarding meetings and calls, introducing relevant products and services that could benefit the client’s business.
- Collaborate with cross-functional teams to maintain strong product knowledge and ensure alignment with client goals, offering tailored solutions that drive additional sales.
- Advise clients on best practices and offer solutions to optimize their operations, while actively promoting upsell and cross-sell opportunities.
- Resolve client issues related to multi-platform support, including concierge services, business integrity, and account verification, while identifying opportunities to upsell and cross-sell additional services.
- Support team members in managing client relationships across internal and external platforms (SalesForce, ERP systems, Partner Center, client data management) with a focus on driving sales growth.
- Open and manage new ad accounts for clients, ensuring a seamless experience and exploring ways to expand service offerings.
- Develop scalable processes to support future accounts while identifying sales opportunities that align with client needs.
- Maintain proactive communication with clients, presenting additional solutions and services to enhance their business outcomes and maximize revenue.
- Set clear expectations, represent client interests, and provide strategic recommendations that drive sales performance and client satisfaction.
What You Need For This Role
- Minimum 1-2 years media experience. Must have experience with paid media campaign management, data analysis, campaign optimization.
- Strong time and project management skills, proactive attitude.
- Highly flexible and ready to thrive in a fast-paced environment.
- Attention to detail, experienced in creating and presenting presentations to stakeholders.
What Will Make Us Really Love You
- You have an eye for detail
- You maintain a balance of being a true team player as well as having a competitive edge.
- You have a positive attitude (training, resiliency, appreciate the growth from adversity).
- You are coachable and have proven ability to take and implement feedback.
- You have the ability to engage and communicate with clients in a positive and approachable way.
What You'll Love About Us
- We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
- Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world.
- Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising.
As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success. We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence. Together, we can unlock and drive economic growth and power the digital ecosystem.
Have we sparked your interest? Then apply now and start a new journey with us!
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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