- Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Understanding the part I play in delivering our key metrics and performance measures - Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards - Resolving issues and queries raised by stores colleagues - Raising tickets efficiently to minimise impact on store customers - Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager - Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others - Taking ownership of the issue and using my knowledge and behavioural skills to engage; understand; action and deliver with confidence - Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change - Identifying what is getting in the way and being a catalyst for improvement by highlighting issues - Continually developing my skills to be the best I can be in my role - I support Associates with call issues and ensure that all open tickets are closed to agreed timescale - I identify gaps in knowledge; training and process; buddying Associates and providing mentoring to build and improve knowledge and confidence. - I support the delivery of communication and change; helping the business to land messages. - Understands business needs and in depth understanding of Tesco processes - Builds on Tesco processes and knowledge by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives
Customer service orientation
Basic Microsoft Office e.g. Outlook email
Communication in English - verbal and written
Coaching
Conflict Resolution
Last date of application: 26th Sep 2024
Important Notice:
On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]
