Associate-CEC Operations

I provide support to colleagues in the UK and Ireland by understanding their reported issue; troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner; delivering great service.
• Following our Business Code of Conduct and always acting with integrity and due diligence • Identifying operational improvements and finding solutions by applying CI tools and techniques • Responsible for completing tasks and transactions within agreed KPI's • Knows and applies fundamental work theories/concepts/processes in own areas of work • Resolving user queries in a timely manner and have attention to detail to identify issues • Need to work in UK shifts and weekend working • Responsible for voice and ticket contact • Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively • Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA • Ensure that the query / issue is understood correctly "the first time" round and therefore; resolution should be accurate and address the query / issue adequately • Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries • Find opportunities for improving controls; recognizing financial benefits • Ability to work as a great teammate across multiple teams and close user queries in a timely manner; ensuring user satisfaction is maintained at all times • To be able to create various management reports through various data bases to summarize the problem
 

- Basic MS Office – Excel;
- Speed and Accuracy
- Active Listening
- English Speaking; Reading and Writing
- Logical Thinking
- Eye to detail
- Planning and Organising
- Basic numeracy skills

Last Date of Application:1st April 2024

Important Notice: 

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events. 

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution. 

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [email protected]