As a Brand Services Coordinator at Bazaarvoice, you will work directly with brands participating in our consumer generated content (CGC) programs, including sampling. You’ll provide customer support and strategic guidance to help our customers achieve their CGC goals. Your goal will be to generate high customer satisfaction, while helping customers complete their tasks quickly and efficiently. You’ll work closely with team members in the US and Europe. You'll help your customers with tasks such as product selection, shipping and fulfillment, as well as handle escalations, conduct training webinars and maintain instructional documentation.
Our services team multi-tasks well, communicates directly, and leads by example. Do you like solving puzzles? Your self-starter attitude and ability to problem-solve will be important in identifying client objectives and translating their goals and requirements into action. Do you like juggling lots of tasks at once? Balancing the needs of stakeholders and communicating with day-to-day contacts all the way up to C-level decision makers should come naturally. You execute well under pressure and have a passion for life and hard work.
Hours: 10am - 7pm EEST
What you will do
- Serve as the main point of contact for brands participating in consumer-generated content (CGC) programs, including sampling, providing excellent customer support and building strong relationships with clients
- Assist customers with day-to-day tasks related to product selection, shipping, and fulfillment, ensuring smooth and efficient completion of their tasks
- Generate high customer satisfaction by proactively addressing customer concerns, inquiries, and escalations promptly and professionally
- Report on the collection and display of reviews and other consumer-generated content, providing insights and analysis to assist brands in understanding their performance and identifying areas for improvement
- Conduct training webinars to educate and onboard clients, providing them with the necessary knowledge and resources to maximize their success in CGC programs
Who you are
- Fluent in English
- Strong communication skills, both verbal and written
- Demonstrated success in customer-facing role, order fulfillment, or handling a client portfolio
- Ability to perform a wide variety of tasks in a fast-paced environment
- Advanced Excel skills preferred
- Bachelor’s degree preferred
- Project management and SaaS customer service experience a plus
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