About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
As a Associate CAS Content Coordinator at Bazaarvoice, you will work directly with brands participating in our consumer generated content (CGC) programs, including sampling. You’ll provide customer support and strategic guidance to help our customers achieve their CGC goals. Your goal will be to generate high customer satisfaction, while helping customers complete their tasks quickly and efficiently. You’ll work closely with team members in the US and Europe. You'll help your customers with tasks such as product selection, shipping and fulfillment, as well as handle escalations, conduct training webinars and maintain instructional documentation.
Our services team multi-tasks well, communicates directly, and leads by example. Do you like solving puzzles? Your self-starter attitude and ability to problem-solve will be important in identifying client objectives and translating their goals and requirements into action. Do you like juggling lots of tasks at once? Balancing the needs of stakeholders and communicating with day-to-day contacts all the way up to C-level decision makers should come naturally. You execute well under pressure and have a passion for life and hard work.
Hours: 10am - 7pm EEST
What You Will Do:
- Serve as the main point of contact for brands participating in consumer-generated content (CGC) programs, including sampling, providing excellent customer support and building strong relationships with clients
- Assist customers with day-to-day tasks related to product selection, shipping, and fulfillment, ensuring smooth and efficient completion of their tasks
- Generate high customer satisfaction by proactively addressing customer concerns, inquiries, and escalations promptly and professionally
- Report on the collection and display of reviews and other consumer-generated content, providing insights and analysis to assist brands in understanding their performance and identifying areas for improvement
- Conduct training webinars to educate and onboard clients, providing them with the necessary knowledge and resources to maximize their success in CGC programs
Who You Are:
- Fluent in English
- Strong communication skills, both verbal and written
- Demonstrated success in customer-facing role, order fulfillment, or handling a client portfolio
- Ability to perform a wide variety of tasks in a fast-paced environment
- Advanced Excel skills preferred
- Bachelor’s degree preferred
- Project management and SaaS customer service experience a plus
#LI-Hybrid
#LI-AS1
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
