About the Team
You will be joining the Product Quality team at Meesho working on building a world-class and trustworthy shopping experience for Meesho customers. The product quality team works on solving some of the most pressing and unique e-commerce problems for Bharat's shoppers; the Next Half Billion. We are responsible for providing a delightful shopping experience by enabling the users to buy the right product and bridging the gap between user expectations and user experience.
About the Role
As an Associate Business Manager, you will be the guardian of user experience. You will build a long-term vision for product quality charter, ensuring user expectations are met upon product delivery. You will break down the problem into smaller pieces to identify areas to target and develop 10x solutions in collaboration with your team and product, tech, fulfillment, as well as other categories in business.
You will also present findings and updates to the CEO and other senior leaders on a regular basis.
Making impacts with data-backed innovative solutions is key to success in this role. You will work with multiple stakeholders and constantly brainstorm ways to improve processes to raise the bar of experiences for our users.
What you will do
- The role requires strong quantitative problem-solving skills with a keen eye for customer centricity and business strategy and solid project management skills.
- Strong performance in this role will gain you visibility and opportunities across different business verticals within the organization.
- Execute programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.
- Own a key part of user experience for our customers and drive continuous problem discovery to identify key customer issues.
- Monitor input and output metric performance and work closely with operations and product teams for quick turnaround on problem-solving.
- Develop and drive strategic programs to solve and improve experience structurally with a focus on sustainable, long-term growth.
- Engage internal stakeholders and Meesho leadership to communicate progress and updates and ensure the success of the programs you own.
What you will need
- Candidates from premier institutes.
- 1-3 years of experience; preferred in eCommerce, Data Analytics, 3P logistics, Payments, Consulting, or fast-growing startups
- Excellent data-driven problem-solving and analytical skills. Knowledge of SQL or python is preferred
- High sense of ownership; ability to lead and execute projects independently
- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and work on complex projects
- Strong written and oral communication skills
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
