Associate, BTS Partner Support

Your mission

Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline BTS Partner Success team as a Senior Associate, Partner Success. You will be the backbone of our business by supporting and being there for our partners. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.

What you’ll do 

• Provide world-class service to Bitpanda’s B2B Whitelabel customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction. 
• Deliver company and team targets through collaboration and consistent performance focus.  
• Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
• Continuously strive to identify opportunities to improve ways in which Bitpanda and BTS can excel at supporting its customers. 
• Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS

Who you are:

• Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat.
• Superb verbal and written communication skills in  English (additional European language is beneficial, French, German)
• Passion for investing and a keen interest in global financial markets is a plus.
• Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends. 
• Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).