Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are seeking a dynamic Associate (Brand Acquisition & Offline Presence), Driver Operations to spearhead our efforts in driving sticker acquisition, retention, and overall offline presence.
As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.
Think you are up for it? Apply now!
What You Will Do:
- Manage field forces to ensure high-quality and high-quantity outcomes, including but not limited to designing strategy, managing performance and conducting field visits to gain operational insights and drive continuous improvement.
- Sell the unique selling proposition (USP) to drivers for brand acquisition and sticker installation, and build strong relationships with driver partners to foster a sense of community.
- Develop and implement innovative ideas to streamline operations and enhance efficiency while providing proactive support to ensure smooth and effective field operations.
- Utilize intermediate-level data analysis skills to understand operational data, derive actionable insights, and develop solutions to improve processes and resolve challenges.
- Ensure compliance with traffic laws relevant to operations and maintain clear and effective communication channels with driver partners and local & global teams.
- Demonstrate a strong understanding of the logistics business, coordinate logistics for timely and efficient sticker distribution/installation, and meet deadlines for accurate reporting.
- Exhibit excellent organizational, time management, and problem-solving skills, with the ability to work independently and as part of a team in a dynamic operational environment.
What We Seek:
- Outgoing and open-minded personality that can interact and influence people with different profiles (age, nationality, experience, background)
- Hands-on and get things done attitude to bring solutions and ideas to our daily operations needs
- Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
- Proactive and solution oriented mindset
- Autonomous and adaptable to cope with an ever-changing working environment
What You’ll Need:
- Bachelor's Degree in any discipline (preferably in supply chain or marketing)
- Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
- Strong communication and presentation skills.
- Minimum of 1 year of experience in a similar role.
- Previous experience in driver community and field team management
- Proficient in Google Workspace (Docs, Sheets, Slides, Forms) & Office 365 (Word, Excel, PowerPoint)
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:
https://www.lalamove.com/en-hk/candidate-privacy-notice
