Palo Alto, United States

ABOUT THE ROLE

As an Account Management Associate, you will be responsible for directly supporting our Administrator’s travel and expense needs. As strategic owners of our customer’s experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development.

RESPONSIBILITIES

Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts
Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)
Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer’s desired outcomes
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve our customers to maximize customer value and retention
Refine segmentation for the Scaled book to inform engagement strategies
Renew, process and negotiate contracts

Eligibility Requirements:

Bachelor’s degree or similar relevant working experience
1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company
Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle
Excellent project management and organizational skills
Data-driven approach to continuously drive additional efficiency
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Passion for deeply understanding a product in order to provide solutions for customers
Attention to detail and excellent communication skills are a must
Passion for travel and focusing on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$72,000—$90,000 USD

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