What will you be doing?
- Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at complex SMBs
- Retain and grow a rapidly expanding book of business by delivering business reviews, scheduled monthly calls, and handling client escalations
- Interactions will include virtual screen shares, virtual calls, regular calls and emails.
- Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices within their industry
- Dig deep to understand clients’ business goals and educate them on how to leverage Order.co to best meet these goals
- Analyze your book of business and your clients’ spend patterns to identify risks of churn before it happens.
- Proactively increase our share of wallet with clients; meet aggressive spend revenue targets, including the sale of financial products, and build brand champions
- Get creative with strategies to educate and empower your clients with new product features and services
- Translate customer feedback into product improvements
- Monitor your accounts’ support & ordering volume and spend patterns, and escalate risk proactively
- Reporting directly to the Account Management Team Lead, work together to surface & understand analytical trends for your Clients and areas of opportunity
- You have 2+ years in an Account Management role with first hand experience owning the relationship with a number of Clients and servicing their needs.
- You’re looking for something new, a chance to break into a new tech space and share best practices from your previous experience
- You have a way with people, and feel confident in your ability to professionally interact and drive value for their day-to-day
- You are eager to exceed limits, and have a proven track record of outperformance against expectations/goals
- You are highly organized, and when you say you’ll follow up, you do it
- You have experience keeping track of and managing multiple priorities at once, ensuring to not drop the ball
- You’re a team player, but can work independently as well
- When you run into a blocker, you reach out for help to remove the blocker; you are unwilling to let a challenge stop you, and look for creative solutions to move the blocker
What You'll Receive
- NY-based candidates are strongly preferred
- A competitive compensation package including base and variable as well as stock options
- The opportunity to grow within the overall Customer Success organization
- Employer-sponsored 401(k) including an employer match
- The opportunity to develop and perform in a fast-paced environment alongside a stellar team
- Flexible time off and remote work policies
- Robust medical, dental, vision, and wellness benefits
- Generous leave policies and support for new and current parents
- The anticipated annual salary range for this role is $70,000-$90,000 OTE. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.
Order.co is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.
