Bengaluru, India

Who are we?

FalconX is the most advanced digital asset platform for institutions. We provide trade execution, credit & treasury management, prime offering and market making services. Given our global operations, industry-leading technology and deep liquidity, we have facilitated client transactions of $1 trillion in volume. Our products & services are regulated, compliant and trusted.

We are a team of engineers, product builders, institutional sales and trading leaders, operations experts, and business strategists. Our teammates have entrepreneurial experience and come from companies such as Google, Apple, Paypal, Citadel, Bridgewater, and Goldman Sachs. And, we embody our values: Think big; Drive bold outcomes; Be one team; Iterate with speed; and be an entrepreneur.

We prioritize learning. Outcomes are mission-critical, but we also believe that learning in success and in failure will drive our continued success. Our industry is emergent - there’s no shortage of experiments to get involved with and to continue growing and learning together.

What you’ll be working on?

Account Administration:

Manage the KYC process for users across various accounts
Assist with user management tasks (permission changes, 2FA resets, API Management)
Troubleshoot account and product issues (withdrawals, transfers, fee discrepancies)
Recon activities- working with Coverage team and cross-functional teams to relay required information to clients
Support the RMs on the Edge product related workflows

Product Support:

Provide in-depth support for customers on platform related issues (FX360)
Create and maintain Sandbox accounts for client testing before going live
Support Coverage teams with KYC refresh processes for accounts
Data Analysis and Reporting on an as-needed basis

Pod Support:

Assist sales teams with APAC focussed event coordination
Create and manage chat channels and adding global team members
Contribute to ongoing process improvement initiatives
Assist in token approval process for the pod

Requirements

5+ years of relevant experience
In-depth understanding of the crypto industry, including the different types of cryptocurrencies, the underlying technology, and the regulatory landscape
Demonstrated attention to detail, organization, prioritization, and time management skills
A passion for the crypto space
Familiarity with software tools such Microsoft Excel, Google Sheets, Salesforce (Salesforce ideal but not required)
Ability to interface with clients collaboratively - be supportive to their needs while also gently pushing them forward in a process
Program management skills - Understanding statuses, updating status documents, capturing information on how to unblock blocked situation, escalating issues to leadership

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences!

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconX’s People team at [email protected], if you need assistance with participating in the application process.

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FalconX is hiring an

Associate - Account Management