London, United Kingdom

ABOUT THE ROLE

Peloton is searching for an enthusiastic and organized Associate Account Executive who will deliver an exceptional experience to Peloton’s commercial clients and third party retail partners. This position works closely with key owners and operators of hotels, corporate wellness facilities, multifamily residential, corporate office, approved dealer/resellers and third party retail partners. The Associate Account Executive will be a key stakeholder in managing our processes to align with our International Team. This is an opportunity to learn about another side of the Peloton business and the special steps we take to delight and retain our commercial partners.

YOUR DAILY IMPACT AT PELOTON

Provide reactive and proactive account support to clients and partners that require service and general assistance following hardware purchases
Implement and own our Commercial ordering and support processes with our International Team
Coordinate troubleshooting, and general support across all lines of business with clients and third parties to drive desired outcomes
Support training and sales capabilities of 3rd party retail partners at store level in the UK.
Build Strong relationships with both internal and external stakeholders and ensure the perfect execution of the international sales plan.
Update and maintain records of commercial client details for measuring individual and team performance, ensuring full resolution and follow up, and documenting team processes
Focus on achieving important Commercial Support key performance indicators such as first reply time, full resolution time, and CSAT among others
Proactively seek more effect processes/procedures to benefit that of the business and our customers
Manage communications with internal/external customers to inform them of order statuses
Ensure GDPR compliance
Attend and contribute collaboratively to regularly scheduled and special team meetings

YOU BRING TO PELOTON

1-2 Year(s) in a customer support or sales role with proven consistent success
Self-motivated and driven individual who thrives in a fast-paced, dynamic environment
An awesome communicator and partner, capable of working across the commercial team to analyse and solve problems
Ability to maintain multiple projects and meet deadlines
Ability to work with multiple stakeholders and small, agile teams
A versatile professional who enjoys varied work across numerous ticket types
Knowledge of Google applications and Salesforce lighting is an advantage
German language is advantageous but not essential

#LI-MS2

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Apply for this job