Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
Overview of the role:
You will be responsible for proactively managing and growing a portfolio of customers across sectors, with a total value exceeding £1M. Your primary objective is to maximise GRR (Gross Retention Rate) and NRR (Net Revenue Retention) through effective relationship management by leveraging auto-renewal contracts and standard annual increases. You will also identify and close upsell opportunities, managing your territory in line with pre-set revenue and performance targets, including revenue retention rates and upsell opportunities.
Duties and responsibilities:
The role is defined, but not limited to, the following:
- Achieving or exceeding annual targets across Media Analysis, Media Monitoring, Media Database and social media.
- Compiling and implementing a sales plan for the territory.
- Creating and maintaining a highly focussed culture with an emphasis on proactive contact.
- Compiling supplementary sales plans and projects as appropriate throughout the year.
- Driving revenue from existing clients, across Cision portfolio of PR products and services.
- Managing the effective renewal process for subscriptions, identifying and maximising up-sell and cross-sell opportunities.
- Predicting future downturns in revenue and ensuring plans are in place to address short fall.
- Formulating and implementing account management strategies that provide an appropriate. level of focus on clients relative to requirements, budget, and future revenue potential.
Essential skills and experience:
- Proven track record of exceeding targets.
- Process-driven in your approach to achieving predetermined KPIs.
- Experience of pipeline management within the Salesforce platform.
- Ability to communicate and influence at all levels within the organisation.
- Ability to build and foster relationships with key stakeholders within the organisation.
- Problem-solving skills.
- Customer focus.
- Negotiation skills.
- Results focus.
Key internal relationships:
- Customer Success & Support
- Retention and Account Management team
- New Business teams
- Operations team
- Product teams
- Finance
- Human Resources
- Marketing
- Insight
- Legal
The standard working hours will be 37.5 per week, Monday to Friday 09:00 to 17:30 excluding one-hour unpaid lunch break per day.
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As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.
PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its
Brandwatch and
Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit
www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact
[email protected]
