Assistant Welcome Desk Manager (Reception), W Costa Navarino (2025)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

W Costa Navarino is looking for an Assistant Welcome Desk Manager. The selected candidate will support efficient front desk operations, ensuring a smooth and positive guest experience from check-in to check-out. This role involves making guests feel welcomed and valued, addressing their needs promptly, and maintaining high service standards. The Assistant Welcome Desk Manager will play a key role in resolving issues, upholding quality, and acting as a bridge between guests and hotel services to enhance guest satisfaction and foster loyalty.

Responsibilities

• Oversee day-to-day activities at the welcome desk, including handling reservations, billing, and guest communications
• Assist in hiring, training, and scheduling front desk employees, providing guidance and monitoring performance
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs and ensure seamless service
• Provide feedback to management on guest experiences, employee performance, and any operational challenges
• Respond to special requests, such as room upgrades or specific accommodations
• Monitor and report on upsell performance, adjusting strategies based on guest interest and feedback
• Coordinate logistics for group check-ins, to ensure a smooth arrival and departure

Requirements

• 2+ years of experience in a similar role within a hotel environment
• Hospitality degree or equivalent qualification
• Excellent command of the English language; additional languages are a plus
• Proficient in Opera PMS (Property Management System) is highly desirable
• Strong knowledge of Marriott platforms and systems is highly desirable
• In-depth understanding of the Marriott Bonvoy loyalty program is highly desirable
• Skilled in delegating tasks effectively, providing constructive feedback, and fostering a positive, collaborative work environment
• Attentive to special guest requests, preferences, and changes in bookings or service needs
• Strong organizational skills with the ability to manage multiple tasks, guest requests, and administrative responsibilities simultaneously

Benefits

• Competitive compensation package
• On going training opportunities
• Accommodation in the vicinity of Navarino Dunes (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies