Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
The Role
As the Assistant Store Manager for our luxury retail Wooster store, you will play a pivotal role in upholding the brand's prestige and delivering an unmatched level of service to our esteemed clientele. Working closely with the Store Manager, you will assist in driving sales, managing operations, and cultivating a luxurious and inviting atmosphere that reflects our brand ethos. This is an exciting opportunity for an experienced retail professional with a passion for luxury fashion and a flair for leadership to elevate their career in the world of luxury retail.
Responsibilities:
- Collaborate with the Store Manager to develop and execute sales strategies to meet and exceed targets, while maintaining the highest standards of luxury service.
- Lead by example, providing guidance and support to the sales team to ensure a seamless and memorable customer experience at every touchpoint.
- Assist in recruiting, training, and developing a team of highly skilled sales associates, fostering a culture of excellence and professionalism.
- Oversee daily operations, including inventory management, visual merchandising, and store maintenance, to uphold the brand's image and standards.
- Build and maintain strong relationships with clients, anticipating their needs and preferences to deliver personalized service and drive customer loyalty.
- Partner with the Store Manager to analyze sales performance and market trends, providing insights and recommendations to optimize business results.
- Ensure compliance with company policies, procedures, and guidelines, including security and loss prevention measures.
- Handle escalated customer inquiries and resolve issues in a timely and diplomatic manner, preserving the integrity of the brand and the customer relationship.
- Stay abreast of industry developments and competitor activities, sharing insights and best practices with the team to maintain our competitive edge.
Qualifications:
- Deep understanding of luxury fashion and trends, with a keen eye for quality, craftsmanship, and aesthetics.
- Strong leadership and coaching skills, with the ability to inspire and motivate a high-performing team to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to build rapport and foster long-term client relationships.
- Detail-oriented with a strategic mindset, able to analyze data and insights to inform decision-making and drive business results.
Culture:
- Understand and demonstrate the Mulberry employee values and behaviors: Be Bold, Be Imaginative, Be Open, Be Responsible.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future.
- Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at
[email protected].
