Who we are:
We are PANGAIA - a purpose-driven lifestyle company bringing problem-solving materials science innovations to the world.
We are a global collective of one heart and many hands - scientists, technologists, designers – using nature’s intelligence to create apparel from innovative tech and bio-engineered materials.
Our vision is to inspire and accelerate a positive Earth future as we design a business model where our products are better for the planet than if they did not exist. Every product we create is born from science, design and purpose, each solving an environmental problem of the industry.
From the materials we use to the colours we create, we are committed to protecting, preserving and promoting biodiversity on earth, pioneering and using materials that consider the delicate balance between planet, functionality and purpose.
We are starting a movement. Designing a better future.
About this role:
We are looking for a Assistant Store Manager join our team on a 12 month FTC contract from the start of November at our soon to be opened site in Cheshire Oaks Designer Outlet. Together with the Store Manager you will deliver an exceptional, engaging customer experience, resulting in solid commercial results and team satisfaction. Our retail spaces are a place for our customers to engage with our innovation and science in person, and to develop a deeper connection with the brand. Our Store Supervisors enable the creation of these relationships, along with the operational and people management of the space and the commercial success of their space.
A day in the life:
- Lead the sales team and experience at their PANGAIA store, communicating and executing the vision, business needs, and strategies for commercial success.
- Build and foster a customer centric environment in which teams feel empowered to deliver the best possible experience for our clients.
- Coordinate all store functions such as inventory management, visual merchandising, and daily reporting while ensuring compliance with company procedures and policies. You will work very closely with the Store Manager and Retail Operations function.
- Assist the management team to inspire and motivate the team ensuring store key performance indicators (KPIs) are continuously met .
- Optimise store performance through continuous evaluation of existing processes and implement change where necessary.
- Support the management team to meet all operational deadlines, such as product transfers, deliveries, stock inventories, promotions plan execution et al.
- Contribute to Loss Prevention and assist with inventory controls.
- Maintaining company brand and concept standards on both the shop floor and back of house.
- Uphold time and attendance policy.
- Provide robust feedback and input on the store performance to the Head of Retail to ensure growth.
- Capture appropriate information from customers in a compliant and brand appropriate manner. Manage and own boutique CRM and liaise with Marketing and Head of Retail on how to best optimise your client book.
- Oversee all aspects of the Brand Ambassadors performance development to create an inspiring working environment connected with the Brand ethos. Always demonstrate an authentic, best-in-class approach to customer satisfaction. Educating customers on Innovation and Sustainability will be an important piece of the role as an Assistant Store Manager.
- Any other duties required to achieve the smooth and profitable running of the concession.
Requirements
- At least 2 years of professional experience as an Assistant Store Manager in retail.
- Ability to undertake commercial and management decisions effectively.
- Inspirational leadership skills, with the ability to attract, retail and motivate teams.
- Excellent understanding of retail processes, systems and tools, with strong attention to detail.
- Excellent organisational skills and a demonstrated ability to multi-task and ability to work in a fast-paced environment.
- Excellent communication (verbal and written) and interpersonal skills.
- You enjoy playing as a team and interacting with customers and sharing your product knowledge with them to drive sales.
- Previous experience working in a new retail concept or for a start-up brand desirable.
Benefits
- Private Healthcare Plan including dental + vision
- 25 days of annual leave per annum + birthday day off
- Life Assurance + Income Protection + Critical illness cover
- Employee Assistance Program – Counselling
- 70% Employee Discount on all our products
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Pangaia is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that pangaia equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
