Assistant Store Manager (Chicago)

Overview

We’re looking for a passionate and dedicated Assistant Store Manager to join us in shaping the experience in our Chicago store. You’ll love this role if you’re as obsessed as we are with making people’s homes a happy, comfortable place and helping lead a team that provides above-and-beyond customer experiences. 

What you’ll do:

• Be a true business owner, bringing ideas to the table that will translate ecommerce initiatives flawlessly, drive sales, and provide above and beyond store experiences; keep tabs on inventory levels, sales trends, and promotion performance
• Train and coach the team on our products, textile and interior design knowledge, and our customer experience philosophy; motivate and develop our team and handle any challenges that come your way
• Implement and maintain store processes (scheduling, opening, closing, inventory, customer communications, etc.) that will scale well beyond our first store - always look for ways to work smarter, not harder
• Help guide the visual presentation of the store, ensuring that we're presenting and styling our product in a way that is inspiring and brand-aligned; oversee visual changes as we launch new products and brand stories
• Participate in the development and flawless execution of in-store events and activations
• Act as liaison between our customers, store employees and Brooklinen HQ, sharing customer feedback and new ideas for our brand

We're looking for someone with:

• 2+ years of management or supervisory/lead experience in retail store environments (including recruiting, training, coaching)
• Prior experience working in (or managing) the front and back of house - strong mix of customer-facing and operational capabilities
• Someone who is friendly, positive, and truly passionate about the Brooklinen brand and story
• Knowledge and/or passion for interior design and helping customers style their homes
• Ability to work a flexible schedule, including evenings, holidays and weekend shifts

Compensation & Benefits

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The base salary range for this role is $55K. 

In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role. 

Beyond base compensation and bonus, we contribute significantly to offset the cost of health benefits, provide a financial stipend through Carrot Fertility to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance. 

We also have 14 weeks of 100% paid parental leave for all new parents, and a one-month paid sabbatical at your 5th anniversary.

Why join us?

• Our team is made up of friendly, funny, welcoming, low-ego, and passionate people -- who also happen to be great at what they do. We all know the people you work with can make or break a job and so we go to great lengths to protect this amazing culture.
• All the other stuff you’d expect - great benefits (with fully company-paid options), a 401k plan, 100% paid parental leave for ALL new parents, budget for learning and development, fun team outings, and much more.
• And don’t just take our word for it! We’re honored to be recognized by various industry tastemakers for the work we’ve put into our culture and employee engagement, including accolades from LinkedIn Top Startups (in 2020 and 2021!), Inc.’s Best Workplaces and Forbes Best Startup Employers in America (in 2022, 2023, and 2024!)

Everyone is welcome at Brooklinen - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.  We welcome people across backgrounds, perspectives, identities, experiences, and abilities and can’t wait to read your application! 

About Brooklinen

Brooklinen, home of The Internet’s Favorite Sheets, was founded in 2014 with one goal in mind: We want you to be comfortable.

We believe everyone deserves beautiful home essentials, and our approach to provide these is simple: Create high-quality products using the finest materials – from bedding to towels and everything in between – and offer these products directly to our customers (without the luxury markup!). As we’ve expanded beyond the bedroom, introducing bath goods, accessories, loungewear, our Spaces marketplace and IRL retail stores (with many more opening in 2022 and beyond!), our goal of keeping you comfortable has remained at the forefront.

We take pride in our products and think you will, too: Our sheets, towels and more have received over 100,000 5-star reviews and been recognized by numerous industry tastemakers such as Apartment Therapy, Good Housekeeping, The New York Times’ Wirecutter and many more.

Our Interview Process

• Initial Interview:
  • Store Manager 
• First Round:
  • Senior Manager, Retail Operations & Communication 
• Final Round:
  • VP of Retail 

Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We’re excited about welcoming all applicants who are interested in joining our team to apply directly!