Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
Navarino Dunes is looking for an Assistant Restaurant Manager. The selected candidate will assist the Restaurant manager in effectively managing and overseeing the daily operation of a restaurant. They will provides supervision, training and guidance to the team and ensures that quality services are offered at all times to all guests, and manages revenues, stock levels, manning, rosters and other budget requirements effectively. They will follows company policies and Brand Standards and will be responsible for all quality and H&S audits for the restaurant. They will liaise with guests and ensure all issues are resolved in a timely manner.
Responsibilities
- Manages daily operation requirements during all shifts.
- In charge of updating reservation systems and monitor daily business and
- availability. Coordinate with all parties involved (kitchens, restaurant reservations etc)
- Performs daily briefs for the team. Includes all necessary daily info, quality & H&S standards, bite size trainings, motivates and encourages the team in a constructive way.
- Assists team members with their daily tasks when needed.
- Delivers high quality service to all guests offering memorable experiences at all times.
- Handles guest complaints effectively and follows up with all guests after resolution. Performs guest satisfaction checks and ensures comments are entered in relevant hotel systems (GXP etc) and regularly updates them.
- Ensures departmental training plans are adhered to. Responsible for training or organizing training for the team on all daily tasks and other quality and H&S related requirements. Follows up constantly throughout the season.
- Maintains all company policies and Brand standards, trains, guides and checks that all team members.
- Establishes effective communication and cooperation with all other departments.
- Assist Restaurant manager with managing all revenues, cost of sales, labor costs based on budget and departmental goals.
- Perform daily inspections in Restaurant, Storage areas and equipment to ensure that it is clean, tidy and in proper working order and condition; ensure general cleanliness of floors , fridges and other equipment.
- Participates in Organizing weekly roster /vacation leaves etc.according to operational needs and company objectives and perform all HR admin tasks (Scan,Leaves, DRs etc) accurately and in timely manner.
- Follows all H&S rules, hotel policies, SOPs and Brand Standards at all times. Update accordingly when needed. Guide and encourage team to do the same and ensure adherence. Responsible for all Quality and H&S audits for the restaurant. Ensures success and follows up on any missed standards/tasks.
- Attends all trainings and seminars provided by the company and continuously remain updated for all trends and market news. Encourage and empower team to do the same.
Requirements
- Minimum of two years of experience in the same position or as a supervisor in a five-star hotel is required. Additionally, two years of experience in an à la carte restaurant is essential.
- Associate’s Degree (IEK) or a two-year technical certificate in the Tourism & Hospitality industry.
- Proficient in communication, both in Greek and English.
- Strong knowledge of wine, food trends, and customer service standards.
- PC skills (Office Suite—Outlook, PowerPoint, Word), with familiarity in MICROS and POS systems.
- Ability to work effectively under pressure during peak periods, including long or flexible shifts.
- A guest-focused attitude with a proactive approach to ensuring maximum guest satisfaction.
- Strong interpersonal skills, with a focus on training, coaching, and developing others. Demonstrates respect and inspires the same in others.
- A dedicated team player who supports colleagues and collaborates smoothly and effectively.
- Embraces change, adapts to external pressures, and demonstrates innovation and agility in the face of challenges.
- Ability to multitask and remain flexible in a dynamic environment.
- Enthusiastic about operating and growing within a matrix-managed, multi-level, and complex environment.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
