ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief is seeking an Assistant Resettlement Manager to assist the Initial Resettlement Manager in providing supervision and management for programs serving newly arrived refugees with the intent to ensure program participants reach a place of stability and move towards healthy integration. This position will include a focus on budget management of the Resettlement & Placement (R&P) program as well as quality control components including case note review, case file review, and ensuring core services are performed in a timely manner. This will be a 90-day temporary position.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist in overseeing the delivery of core resettlement services in compliance with grant and program requirements for the Reception and Placement (R&P), Matching Grant (MG), and Refugee Social Services (RSS) programs
- Collaborate with the Initial Resettlement Manager to regularly evaluate initial resettlement program operations and systems to identify opportunities to improve efficiency and service provision
- Monitor program expenses and assign individual expenses to the appropriate allocation
- In conjunction with Finance staff, monitor program budgets to ensure expenses do not exceed income
- Perform regular review and quality control to ensure electronic case files, client notes, and services are timely, accurate, thorough, and in compliance with R&P, MG, and RSS guidelines
- In collaboration with the Initial Resettlement Manager and volunteer mobilization staff, support preparations for incoming refugee families, including the provision of housing, furniture, household items, interpreters, and airport pick-up assistance
- Assist the Initial Resettlement Manager in obtaining beneficiary and community feedback on initial resettlement service provisions and use that feedback to adjust service provision as appropriate
- Collaborate with other program staff to monitor client progress, adjust case plans, and effectively address program participant needs
- Provide direct service support, as needed
- Other responsibilities as assigned
Knowledge, Skills, & Abilities
- Highly self-motivated with strong follow-through and ability to work independently
- Adaptable and comfortable working in a fast-paced environment
- Strong organizational skills and ability to maintain detailed, accurate records
- Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately
- Ability to coach, motivate, and encourage others to work effectively and pursue excellence
- Ability to manage multiple demands and deadlines with flexibility
- Strong team player who demonstrates commitment and the ability to collaborate effectively across department and program areas
- Demonstrates integrity, humility, positivity, and a willingness to learn
- Prior experience working in refugee resettlement or related programs strongly preferred
Requirements
- Committed to the mission, vision, and values of World Relief
- Proficient in Microsoft Office applications (Outlook, Word, Excel)
- Prior experience working within the R&P program
- Detail oriented
- Flexible and able to adapt quickly
Temporary Employees and Paid Interns have access to the following World Relief benefits:
- Employee Assistance Program (EAP)
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
