WinnCompanies is seeking for an Assistant Property Manager to join our team at 1999 - Miramar Rose, a 137-unit affordable housing community located in Los Angeles, CA.
In this role, you will support the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.
Please note that the pay range for this position is $23.00 to $25.00 per hour, depending on experience.
Responsibilities
- Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.
- Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, and negotiating lease renewals.
- Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations.
- Under the supervision of the Property Manager, assist in all facets of physical and financial Management as needed and assigned. Act as Property Manager in absence of the Manager for specified amounts of time.
- Prepare financial reports for the Property Manager as well as resident correspondence.
- Monitor the flow of accounts payable from issuing purchase orders to processing invoices.
- Interact with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, property tours, leasing apartments, qualifying prospects, following up on prospect leads, preparing lease documentation, completing move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas and show units are to company standard.
- Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable. Review, prioritize and distribute resident service requests as required. May assist with the planning and facilitation of property events.
- May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
- Maintain relationships with area businesses, employers, and real estate brokers to generate new business as well as remain current with local events and hiring trends that may have an impact on the property.
- Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.
- Assist in the recertification process for all residents.
- Must be able to maintain file integrity according to WinnCompanies standards.
- Will be involved in file audits and insuring audit deadlines are met.
- Assist in the distribution of resident notices.
- Needs to be able to work with the maintenance supervisor in distributing work orders and ensuring their completion.
Requirements
- High school diploma or GED equivalent.
- Minimum of 2 years’ experience in affordable housing and customer service.
- Less than 1 year of supervisory experience.
- Experience with various computer systems, including Microsoft Office.
- Outstanding verbal and written communication skills.
- Excellent customer service skills.
- Superb attention to detail.
- Willingness to learn and be trained.
- Ability to multi-task in a fast-paced office environment.
- Ability to work with a diverse group of people and personalities.
- Highly motivated, independent and a self-starter.
Preferred Qualifications
- Associate's degree.
- Bilingual in English and Spanish.
- Experience with Yardi or RealPage property management software.
Our Benefits:
Permanent full-time US employees are eligible to participate in the following benefits:
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
If you are a California Resident, please see our Notice of Collection
here.
The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data. Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check. Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.
