Assistant Project Manager (GovTech)

We are seeking a highly skilled and detail-oriented Assistant Project Manager to join our Programme Management Office. The ideal candidate will have over a decade of experience in administration, operations, and customer service, with a proven track record of engaging with stakeholders across diverse levels and backgrounds. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work under pressure and multitask effectively. 

Key Responsibilities:

• Manage and operate Government-to-Employee surveys for Whole-of-Government (WOG) on satisfaction of public officers with ICT tools. 

• Collaborate with vendors and various departments to ensure smooth survey operations, including materials preparation, database management, coordinating meetings with Government agencies and troubleshooting issues during live surveys. 

• Handle electronic Direct Mail (eDM) dissemination and marketing communication, including managing the comms calendar, creating the eDM playbook, liaise with stakeholders to ensure quality and seamless dissemination of WOG eDM. 

• Manage databases in SharePoint and support the development, testing, and live operations of surveys. 

• Conduct pre-event and post-event follow-up activities, including After Action Reviews (AAR). 

• Support the dashboard with database access list management, testing, data analytics, and reporting. 

• Provide secretariat support for management meetings, including polling and scheduling agenda items, event and logistics support and utilizing AI tools. 

• Provide project administrative support, including conducting polls to collate inputs, tracking of project progress, and participating in team discussions to enhance processes. 

• Perform other duties as assigned, including any additional project administrative or support tasks as required. 

Qualifications: 

• Over 3 years of experience in operations, project management and administration service. 

• Proficient in communication, active listening, and interpersonal skills. 

• Strong problem-solving abilities and detail oriented. 

• Experience in program management, secretarial and administrative support. 

• Proficient in MS Office (Word, Outlook, Excel, PowerPoint), MS Teams, Qualtrics, Tableau. 

• Fluent in English.