About the Team
With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratise internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines.
As an Associate Manager, you will play a huge role in driving growth across all categories. Our team holds end-to-end responsibility to launch and scale-up categories, by ensuring the right selection, competitive pricing, and conversion. Each category team has Senior Business Managers/Business Managers and a group of Assistant Business Managers, Key Account Managers, and Business Development Executives.
Within the business team, you'll closely work with the category marketing team and other category teams. Beyond this, you will also work closely with the Product, Supplier Growth, User Growth, and Fulfillment & Experience teams.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.
About the Role
We are seeking a proactive and results-oriented Assistant Manager to lead our Inbound Channel and CRM team. In this role, you will manage our inbound seller support operations, ensuring a high standard of service and fostering a collaborative, motivated environment. You will be responsible for managing and developing a team of support agents, streamlining processes, and enhancing seller experience and onboardig.
What you will do
-
Team Management - Oversee the recruitment, onboarding, and training of new team members. Foster a positive work environment that motivates the team to reach performance goals and maintain high morale.
-
Seller Experience - Monitor and assess seller interactions to identify opportunities for improvement. Resolve complex seller issues and escalate to relevant teams as necessary.
-
CRM Management - Manage the lead flow and ensure data accuracy and integrity within the CRM. Leverage CRM insights to identify trends and drive continuous improvement in seller support.
-
Process Improvement - Regularly evaluate and refine inbound processes to enhance efficiency and productivity. Implement strategies to streamline workflows and reduce handling time. Develop and introduce new approaches to improve the overall seller experience.
-
Reporting and Analytics - Generate and present detailed reports on key performance indicators (KPIs) for management. Analyze data to identify trends and growth opportunities. Use data-driven insights to inform decisions and support strategic initiatives.
What you will need
- Education: Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
- 3+ years of experience in customer service or call center management, with proven team leadership experience.
- Strong communication, interpersonal, and decision-making skills.
- Demonstrated problem-solving abilities with a focus on customer success.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency in CRM tools, call center software, and Microsoft Office Suite.
- If you are a forward-thinking, customer-focused leader with a passion for optimizing seller experiences, we encourage you to apply!
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
