About the Team
As a part of the Fulfillment and Experience (F&E) team at Meesho, you will be at the forefront of using data to drive exceptional experiences for our Suppliers and Users. Our team is pivotal in solving complex, industry-defining problems at scale, making an impact on overall Supplier & User experience.
About the Role
As the Assistant Manager - Payments, you will take full ownership of our payments platform, ensuring seamless and timely processing of transactions. You will engage with a diverse range of stakeholders to drive operational efficiency and effectiveness in our payment processes. Your role will involve leveraging your expertise in Excel and SQL to manage, analyze, and improve payment workflows. By collaborating closely with cross-functional teams, you will ensure that our payment systems operate smoothly and meet business needs.
Your guiding question in this role will be “Are our payment processes delivering the best possible experience for both users and sellers?” You will answer this question every day by focusing on user-centric problem identification and resolution. This means understanding and addressing the pain points of both end-users and sellers, ensuring that our payment processes are smooth, efficient, and satisfactory for all parties involved. Your efforts will drive enhancements that improve the overall payment experience, benefiting both the customers and the sellers we support.
What you will do
- Payment Platform Management: Own and oversee the payments platform, ensuring accurate, timely, and secure processing of all transactions.
- Stakeholder Engagement: Act as the primary point of contact for all payment-related inquiries and issues. Collaborate with internal teams (Finance, Operations, Tech) and external partners (vendors, banks) to resolve problems and drive improvements.
- Data Analysis and Reporting: Utilize Excel and SQL to analyze payment data, identify trends, and generate insights. Develop reports to track performance metrics and ensure compliance with payment policies.
- Process Optimization: Identify and address inefficiencies within the payment processes. Develop and implement SOPs that enhance the scalability and effectiveness of payment operations.
- Continuous Improvement: Monitor payment workflows and make data-driven recommendations to improve speed, accuracy, and cost-efficiency. Test and deploy new technologies or processes that enhance the payment experience.
- Cross-functional Collaboration: Work with various teams including Finance, IT, and Customer Service to align payment processes with overall business goals. Participate in strategic meetings to advocate for and implement necessary changes.
- Problem Solving: Address and resolve payment-related issues proactively. Work to mitigate risks and manage exceptions to maintain high service levels.
What you will need
- B.Tech/MBA, degree from Premium college.
- 2 - 4 years of experience, preferably in Strategy & Operations/Management Consulting with a strong analytical focus.
- Proficiency in SQL for querying relational databases and manipulating large datasets.
- Hands-on experience with BI and data visualization tools (e.g., Tableau, Power BI, Looker) to create interactive dashboards and reports.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent communication skills with the ability to translate complex data findings into actionable insights and recommendations.
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
