More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.
Sézane is a playground which resembles no other, your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you!
We are seeking the talents of an Assistant Manager (M/F) to contribute to the next chapter of Sézane’s journey. The position is based in Marylebone, London.
Your missions will be the following:
Ensure a unique customer experience within your boutique:
- Customer Experience strategy
- Animate the customer journey by relying on a team of ambassadors
- Optimize the quality of the service at each stage of the customer journey
- Convey information and promote personalization services to advisors and customers
- Embody brand values and ensure omnichannel at all times
- Customer knowledge
- Manage customer satisfaction using various tools, implementing dedicated action plans.
- Develop customer loyalty and along with creating new relationships
- Explore the customer database (clienteling and management of dissatisfaction)
- Recruit, retain and follow up of all team members
Operational Marketing:
- Guarantee the performance of the address through animations or events
- Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
- Be a force of proposal on the creation of animations and events specific to the address as a place of life and sharing
Managing and developing your team:
- Lead and develop a team of sales advisors dedicated to the welcome, Operational Marketing and Concierge departments
- Manage your team by motivating them and creating a positive and harmonious work environment
- Foster cooperation within the team and between team leaders
- Integrate new employees
- Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
- Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
- Demonstrate managerial courage to support its employees
- Disseminate and circulate information
- Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
Guarantee the brand image:
- Be responsible for the incarnation of the brand by the team ( Uniform / Attitude)
- Ensure the good maintenance of the apartment
- Participate in the correct integration of the collections and ensure follow-up
- Ensure the maintenance of high level of visual merchandising throughout the day
- Ensure that business opportunities are maximized through effective store management
- Follow fashion trends, ensure competitive intelligence
- Coordinate or participate in the planning of in-store marketing events
Be responsible for operations and efficiency in the Concierge:
- Guarantee an optimal customer experience for omnichannel ( online services)
- Master Sézane Policies, Rules and Procedures
- Apply and enforce the operational processes
- Manage specific back of house processes (returns, exchanges, holds, after sale services etc .)
- Train Employees in the specific processes of the Concierge
Requirements
Passionate about retail , you want to satisfy your customers through your sense of service and your generosity.
Holder of a Master's degree with at least 5 years' professional management experience, you are recognized for your communicational ease, your pronounced taste for customer relations and your sense of service . With excellent managerial skills, you favor efficiency and organization in an agile environment. You like leading teams: between 10 and 30 people.
We are looking for an autonomous person, with a sparkling and dynamic personality to carry out all these missions.
Did you recognize yourself in this description and want to join the Sézane adventure?
So don't wait any longer!
