Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
Residences Costa Navarino is looking for a Front Office Manager. The selected candidate will assist the Operation Manager and Concierge in overseeing all front office activities, ensuring seamless guest relations, reservations, check-ins/outs, and concierge services. This role’s mission is to deliver outstanding guest and owner service while maintaining operational efficiency. The Assistant Front Office Manager will play a key role in fostering a positive team environment, supporting the overall goal of providing a memorable guest experience. The successful candidate will contribute to upholding the brand values of the Villa Residences, ensuring that every guest interaction reflects the high standards and exceptional service expected.
Responsibilities
Guest Relations
- Greet guests warmly and ensure a seamless check-in and check-out process.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Anticipate guest needs and preferences to enhance their stay.
Team Supervision
- Assist in managing, including scheduling, training, and performance monitoring.
- Ensure adherence to service standards and operational protocols.
- Foster a collaborative and motivated team culture.
Operations Management
- Oversee daily front office operations to ensure efficiency and adherence to SOPs.
- Coordinate with other departments (housekeeping, maintenance, and F&B) to meet guest needs.
Administrative Tasks
- Prepare daily, weekly, and monthly front office reports.
- Manage billing, cash handling, and ensure accurate transaction records.
Billing and Financial Oversight
- Check owners’ monthly bills and prepare accurate fee statements.
- Ensure timely creation of and follow-up on Pay Master accounts for owners and guests.
- Collaborate closely with the Finance department to ensure accurate financial records and resolve discrepancies promptly
Requirements
- A minimum of 3-5 years of experience in front office or guest services roles within the hospitality industry.
- Prior supervisory or management experience is strongly preferred.
- Demonstrated experience working in luxury villas, boutique hotels, or high-end residential accommodations.
- A Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or a related field.
- First Aid Certification (preferred).
- Relevant hospitality or customer service certifications.
- In-depth knowledge of customer service best practices and effective complaint resolution strategies.
- Strong proficiency in front desk operations, reservation systems, and hospitality software (e.g., PMS systems such as Opera, RoomKey).
- Exceptional negotiation and conflict-resolution skills.
- Excellent verbal and written communication skills, enabling effective interaction with guests and team members.
- Proficient in Microsoft Office Suite and other standard office software.
- Strong analytical skills, with the ability to assess reports and key performance indicators (KPIs) to inform decision-making.
- Ability to prioritize tasks and manage multiple responsibilities efficiently, even under pressure.
- Adaptability and composure in fast-paced, dynamic environments, consistently maintaining a calm demeanor under pressure.
- A proactive approach to identifying and resolving issues, implementing practical solutions.
- Commitment to ensuring flawless execution of all processes, from guest interactions to administrative tasks.
- A focus on exceeding guest and owner expectations, creating exceptional and memorable experiences.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
