Assistant Counter Manager - Wimbledon

We are looking for an Assistant Counter Manager for our (new) Wimbledon concession, opening soon! This role will report into the Business Manager and support on the day to day running of our new counter.

A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the shop floor, and reporting into the Business Manager, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this through combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow together.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

About the Role

Your key responsibilities are:

• Support the Business Manager in achieving all business objectives and targets relevant to you counter
• Assist in conducting monthly reviews to communicate objectives, set goals and measure progress, feeding back daily and at monthly team meetings
• Motivate and drive your team to achieve performance targets
• Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support

Working closely with the Counter Manager and the Training Team to achieve the following:

• Ensure teams are adequately trained and are able to process sales through Shopify and tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures
• Retain up to date knowledge of our products, sharing this with your team in order to ensure we deliver an industry-leading experience and that the product meets the customer’s needs
• Ensure all team members are inspired to carry out their job role through training, coaching and follow up

Operations

• Assist in execution of visual displays, merchandising and marketing standards, ensuring the store is consistently replenished
• Assist in the preparation and completion of accurate physical inventory as assigned
• Accurately ring sales and use Shopify correctly
• Arrive to work on time and consistently
• Follows all safety and emergency procedures
• Identify potential loss prevention issues
• To complete an accurate manual stock count fortnightly

Requirements

The key skills and experience required for this role are:

• Experience in managing a retail team in luxury beauty
• Excellent leadership and communication skills
• Excellent team work skills, the ability to collaborate and inspire
• Operating with diligence and attention to detail, must be flexible and determined
• Willingness to put in necessary work that is required to fulfil all the needs of the business
• Ability to operate in a fast-paced environment and to adapt
• Must be able to work well under pressure and be a creative problem solver

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

Benefits

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• 28 days holiday inclusive of bank holidays
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• EAP and Medicash
• Pension Schem

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.