ActioNet has an immediate opportunity for an Asset Manager requiring a Public Trust - Level 5 Investigation, located in Washington, DC. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Support will be required on-site in Washington, D.C., operates Monday through Friday from 7 AM to 6 PM EST. The team provides on-site support to address IT issues efficiently, with the goal of resolving over 80% of requests on the first call. Warm handovers within the team are utilized to ensure the fastest resolution of issues. Support includes maintaining IT infrastructure, assisting with office moves, and verifying inventory.

Roles and Responsibilities

• Provide deskside IT support during standard operating hours.
• Resolve >80% of support requests on the first call, minimizing escalations.
• Log, track, and manage incidents and service requests in ServiceNow.
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Perform imaging of new and recycled desktops/laptops.
• Deploy equipment for onboarding employees and reassign assets for offboarding employees.
• Back up and transfer data during workstation replacements or reconfigurations.
• Wipe hard drives of decommissioned computers for recycling or surplus.
• Adjust and revise cabling as needed to maintain office connectivity.
• Configure and troubleshoot network or standalone printers.
• Participate in weekly move committee meetings and support IT-related office relocations.
• Assist with site preparation, installation, de-installation, and equipment integration for new or relocated sites.
• Continuously verify and update inventory records in ServiceNow.

Qualifications

• Ability to handle a high percentage of first-call resolutions.
• Proficiency in managing tickets and documenting incidents in ServiceNow.
• Experience troubleshooting hardware and software issues, including imaging and deploying desktops/laptops.
• Knowledge of printer configuration, networking, and equipment integration.
• Strong organizational skills for maintaining accurate inventory and managing IT assets.
• Effective communication skills for coordinating with team members and supporting office relocations.
• Familiarity with IT infrastructure and processes to ensure seamless support for new and existing systems.
• CompTia Sec+ or Role Based certification complaint to DoD 8140.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance