The Area Supervisor reports directly to the NSW Network Manager and is responsible for overseeing the activities of cleaning contractors to ensure that TOMRA assets in the field are kept to a high standard of cleanliness and functionality at all times.
This will be achieved by identifying key operational deficiencies in the performance of contractors, site conditions, and relationships with site stakeholders and then working closely with the management team to implement improvement strategies designed to promote the customer experience.
You will be responsible for maintaining a strong customer focused relationship with our partners and support with resolving any operational, safety issues that arise in relation to the TOMRA Return Points on a site-by-site bases. As this role is responsible for overseeing the contractors and managing landlord relationships throughout a geographic region this will require extensive travel throughout the region.
A requirement of the role is to oversee the training of contractors and staff and to ensure benchmarks for cleanliness, safety, and productivity are consistently achieved for TOMRA assets in the field.
Drive performance through the management of people and technology to create agile and innovative solutions.
This role is full time (5 days per week) and the successful applicant will be required to work 1 weekend day a week.
Additional tasks may include:
- Ensure kiosks are always well presented, and maintenance schedules are adhered to.
- Analyse and improve operational processes and best practices.
- Provide ongoing assistance, guidance, and coaching support to contractors, and stakeholders.
- Optimize networks to ensure contractors are operating effectively and efficiently, and that they fully understand their duties and expectations.
- Regularly audit contractor performance and provide constructive feedback designed to address performance concerns and promote productivity.
- Complete regular site evaluation reports to be shared with contractors and employees for the purpose of developing strategies for improvements.
- Provide cleaning and maintenance support for TOMRA assets to ensure that their standard of cleanliness and operation is always maintained.
- Engage with current site Partners to ensure that the relationship between TOMRA and the site owner is maintained, working towards positive outcomes for both parties.
- Support the management team with the evaluation of new contractors
- Receive and resolve disputes from contractors, employees, and site stakeholders and provide reports to HR and Management as required.
- Undertake site operations responsibilities, including cleaning duties (as required) as set out in the TOMRA Cleaning Guide
What makes a good Area Supervisor at TOMRA:
- Excellent communication skills
- Ability to remain calm under pressure
- Professional and a positive attitude
- Strong time management skills
- Comfortable with technology (Systems and hardware)
- Minimum of 3 years of Supervision or Quality Assurance experience in a similar role
- People management and development experience
- Strong focus on customer service and conflict management
Does this sound like you?! If so we would love to hear from you!
Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, Twitter, and LinkedIn
