Applications Support Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

The Applications Support Analyst is responsible for providing support and maintenance services for our Energy clients' product portfolio, ensuring both operations and project deliverables are met.

This role ensures that applications are kept up-to-date with product roadmaps and aligned with business requirements.

Here’s what the role looks like:

• Provides level 1 and level 2 application support and maintenance services
• Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
• Engagement with 3rd party vendors as part of support and maintenance activities
• Provide support for Onshore and offshore business applications
• Related hardware accessory support and asset management
• Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
• Works with third party vendors to ensure services are supported
• Engagement with other IS functions to ensure successful deployment of solutions into production
• Maintains systems documentation, ensuring knowledge base articles and IS guides are up to date
• Ensures events and demand are dealt with within agreed SLAs

Requirements

Here are the key skills and experience relevant to this role:

• Experience of Cloud Application services, M365, Azure, SQL. AD
• Experience of database technologies such as SQL Server and Oracle
• Experience of application installation and configuration
• Experience and in-depth knowledge of managing the support and testing of applications
• Strong on documentation, processes, and a determined finisher, capable of handling the day-to-day operational pressure
• Ability to prioritise own workload and meet agreed deadlines.
• Strong organisational skills to be able to juggle multiple issues and changing priorities
• Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business
• Experience in supporting enterprise applications within the energy and utilises sector preferred but not essential.
• ITIL foundation qualification desired but not essential

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.