Applications Administrator (Slack AND/OR Zoom) - Mobility (ID: 2341)

Truelogic is a leading provider of nearshore staff augmentation services, located in New York. Our team of 500 tech talents is driving digital disruption from Latin America to the top projects in U.S. companies. Truelogic has been helping companies of all sizes to achieve their digital transformation goals.

Would you like to make innovation happen? Have you ever dreamed of building Products that impact millions of users? Nice! Then we have a seat for you on our team!

What are you going to do?

You will have the opportunity to work in a forward-thinking and growth-oriented environment, this client ignites opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

Occupy a unique position in the market, they are seeking a highly skilled and motivated Application Administrator for its Slack platform. The successful candidate will be responsible for managing, configuring, and ensuring the smooth operation of its Slack workspaces to enhance communication and collaboration within our organization. This role involves a blend of technical expertise, communication skills, and project management to support our team's productivity and engagement through Slack.

The Enterprise Applications organization is a passionate team of system engineers working diligently to unleash the potential of other employees by providing them with the best selection of software. We manage nearly 100 applications used across the entire company, including Slack, Zoom, Google Workspace, Jira, Adobe, Lucidchart, Figma, and Smartsheet. You’ll be joining a growing team of application developers, architects, and product managers of all levels of experience.

• Oversee the setup and ongoing configuration of Slack workspaces, including channels, user permissions, integrations, and security settings to optimize workflow and collaboration.
• Manage and integrate third-party apps and services with Slack to enhance its functionality, ensuring seamless operation and compliance with security policies.
• Lead the implementation of new features, updates, and changes within the Slack platform, including testing, deployment, and user communication.
• Act as the primary point of contact for any high-level escalations related to Slack operations, swiftly addressing and resolving issues that impact the platform's performance or user experience. Coordinate with IT and security teams as necessary to implement solutions.
• Enforce security policies and practices within Slack to protect sensitive information and ensure compliance with data protection regulations.
• Work closely with IT, security, and various departmental teams to ensure Slack meets the evolving needs of the organization and aligns with overall IT strategy.
• Monitor the Slack environment for performance, usage trends, and compliance with organizational policies. Prepare and present reports on metrics, user feedback, and improvement opportunities.
• Vendor management.

What will help you succeed?

• Proven experience as an Application Administrator, System Administrator, or similar role, with specific experience managing Slack AND/OR Zoom or similar collaboration platforms.
• Strong understanding of Slack AND/OR Zoom's architecture, features, and best practices.
• Experience with API integrations and managing third-party applications within a corporate environment.