QAD is looking for an Application Technical Consultant who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Technical Consultant you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.
This position is located in India and is a fully remote opportunity.
What you will do:
- Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
- Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
- Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
- Provide mentorship to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s problem-solving capabilities.
- Collaborating with other members of IT teams to resolve complex technical issues.
- Documenting issues and solutions for future reference and analysis.
- Education in the field of Computer Science, IT-related studies or comparable qualifications.
- + 2 years of professional experience in the Customer Service/Support department as a Technical Analyst within the B2B area.
- Previous experience with server containers such as Tomcat is essential to the role.
- Previous experience with database structure and queries, especially PostgreSQL and basic Oracle SQL, is essential to the role.
- The ability to read code (Java) is beneficial for the job, or if you read another programming language.
- Practical knowledge and familiarity with MS Excel, HTML, CSS, XML, REST API, and JSON are desirable.
- Basic knowledge of Linux and, ideally, Windows are required.
- Experience working with ITIL or an understanding of the framework is preferred.
- Demonstrated ability to continually learn new products and technologies.
- Excellent interpersonal, organization & communication skills.
- Attention to detail, strong analytical and problem solving skills.
- Able to build productive working relationships internally and externally.
- English language skills are required and additionally German language skills will be of advantage.
- Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
- Compensation packages based on experience and desired skill set
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About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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