Application Support Team Lead - Octopus

Who we are

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring for a reputable insurance company with headquarters in Riyadh a skilled Application Support Team Lead to join the team.

Overview

Lead a team of application support professionals who provide technical assistance and support for business applications used within an organization. Ensure optimal application performance, user satisfaction, and compliance. Application Support Lead collaborates closely with cross-functional teams to address application issues, drive continuous improvement, and optimize system performance.

Responsibilities

Responsible for ensuring smooth operation of critical business applications in addition to managing relationships with different business teams to provide all needed support to fix their issue with IT systems within SLA and work with all related IT teams to solve any system issue that might impact business.

Requirements

• Minimum 5 years of experience in application support with at least 2 years of experience in a managerial/Lead position 
• Strong knowledge of ITSM frameworks and best practices, such as ITIL (Information Technology Infrastructure Library)
• Excellent stakeholder management skills
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
• PL\SQL Skills
• ITIL certifications, such as ITIL Foundation, Service Operation, or Service Transition, are preferred.

Benefits

• Competitive salaries paid in USD.
• Working with Tech gurus.
• Working from an outstanding work office space in New Cairo.
• Opportunities for professional development and career growth.
• Dynamic and collaborative work environment.