Application Support Team Lead

Application Support Team Lead

Genius Sports is at the heart of the sports data ecosystem aiming to champion a more sustainable ecosystem for sports, betting, and media. We aim to deliver great results for all, from the rights holder all the way through to the everyday fan. We believe that sports deserve a fair return on the engagement and commercial benefits their competitions create. 

Founded in London in 2001 as a betting data specialist, we've grown to become one of the world's largest sports technology companies. We now employ around 1,800 people spanning five continents, with major offices in Sofia, Tallinn, New York City, Medellin, Los Angeles, and more. 

As an Application Support Team Lead, you will lead a technical team dedicated to supporting the business unit's goals. Your role will focus on enhancing stability, resiliency, and operational efficiency by integrating operations with engineering. You will mentor and guide team members, ensuring the delivery of high-quality support and automation solutions. 

What we expect from our co-workers 

• Curiosity and strong desire to learn and improve. 

• Social skills, being able to act as a facilitator, can balance enabling others with individual contributions. 

• Time management and communication skills. 

• Enthusiasm and ability to work collaboratively within a team. 

• Excellent spoken and written English. 

• Attention to detail and strong sense of ownership. 

Duties and responsibilities 

• Lead and mentor the operational engineering team, providing guidance, support, and professional development opportunities. 

• Primary support of game day activities, including quality control, analysis, troubleshooting, and intervention in adverse scenarios. 

• Support integration and go-live activity for new data feeds, products, or customers. 

• Perform regular sweeps of dashboards, alerts, and observability systems to identify issues and notify stakeholders of faults and downstream impact. 

• Manage service tickets and escalate to product engineering when necessary. 

• Automate common operational workflows to alleviate common support requests, drive efficiency in the operations team, and increase the resilience of our customer experience. 

• Develop operational run-books, guides, dashboards, and alerting for the wider support team to manage our products at scale. 

• Assist in testing system releases, maintenance, and updates to ensure user needs are met. 

• Foster a culture of continuous improvement, encouraging team members to innovate and implement best practices. 

Required Attributes, Skills, Experience 

• Proven experience in a leadership or team lead role within an operational or technical support environment. 

• Basic knowledge of cloud computing and experience using tools from modern infrastructure providers, with a preference for familiarity with Amazon Web Services (AWS). 

• Adaptability and attention to detail. 

• Ability to prioritize and effectively address multiple tasks and projects in a fast-paced work environment. 

• Troubleshooting skills. Ability to resolve technical issues while functioning within a support team structure. 

• Basic coding skills and experience scripting with a preference for C#, Java/JVM languages, Python, or JavaScript. 

• Excellent written and verbal communication skills. 

• Adept at reducing the signal-to-noise ratio, allowing you to identify and prioritize high-impact areas that deliver maximal value and return on investment. 

Desirable Attributes, Skills, Experience 

• Knowledge of Sport, particularly American Football, Basketball, Football, Tennis, and/or Volleyball. 

• Familiarity with basic security principles. 

• Experience working with Software Engineering teams, customer support teams, and end users/customers. 

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.