Application Support Specialist

Trust Automation

Trust Automation has over 30 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions.  We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.

Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population.  Every employee has an “at-will” relationship with Trust Automation.  This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.

Job Summary

The Application Support Specialist role is responsible for providing first-line support for our enterprise applications; primarily supporting Microsoft Dynamics 365 F&O. This role requires a detail-oriented individual with exceptional inter-personal skills who can effectively manage user requests, troubleshoot issues, and ensure smooth operation of our enterprise applications. The ideal candidate has a solid foundation in IT support, familiarity with ITIL practices, and a passion for problem-solving. This position offers an excellent opportunity to further develop your skills and advance your career in IT support.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

• Serve as the first point of contact for user inquiries and issues related to enterprise applications.
• Own and manage the support process for enterprise applications.
• Assist in building PowerBI reports and visualizations.
• Troubleshoot and resolve application-related problems in a timely manner.
• Escalate complex issues to appropriate teams when necessary and work with other members of the IT team to ensure issues are resolved to the satisfaction of users.
• Adhere to ITIL standards in all support activities.
• Document all support activities, including issue resolution and escalations.
• Contribute to the continuous improvement of support processes and procedures.
• Provide training and guidance to users on effective use of enterprise applications.

Position Requirements

• Bachelor’s degree in Computer Science, Information Systems, or similar technical degree or equivalent experience.
• 2+ years of experience supporting and maintaining ERP/MRP, preferably in a manufacturing and engineering environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Knowledge of ITIL framework and best practices.
• Experience with ticketing systems and support tools.
• Basic understanding of enterprise applications and IT infrastructure.
• Experience with Microsoft Dynamics 365.
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR) - all applicants must be U.S. citizen.

• Participate in the identity verification process to access classified client portals by authorizing certified supplier management platforms to obtain information from your personal credit profile or other information, solely to verify your identity.

Physical Requirements

• Hearing and speaking to exchange information in person, on the telephone or virtually.
• Dexterity of hands, fingers, and wrist to operate a computer keyboard, calculator or assemble/manufacture intricate items.
• Seeing to read a variety of materials.
• Sitting or standing for extended period of time
• Physical agility to lift 20 pounds to shoulder height.
• Physical agility to lift, carry, push, or pull objects.

Pay/Salary Information

Pay scale for this position - $33.71- $42.00 Hourly