We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.
As an Application Support Specialist you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented and responsible individual with solid technical background, but in the same time a team player and someone who can stood up for the new demanding challenges on a daily basis.
Apply and become part of a client-oriented community.
Looking for a new challenge? Take the next big step in your career!
Your role
- Monitoring of the services we provide to our customers
- Incident management, Service Request Management and Change Management
- Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
- Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
- Proactively analyze application logs to detect the problem
- Maintain the support documentation (cookbook) to keep it up-to-date
- Monthly pre-scheduled and ad-hoc reporting
- Technical customer support and working in 365/24/7 support team
Requirements
Your profile
- Have know-how and experience with Windows and Linux environment
- Basic knowledge of network concepts and ability to follow and troubleshoot network problems
- Experience in monitoring of systems and services (Check_mk or Pingdom)
- Knowledge of SQL database querying, log analysis, simple code analysis
- Application and web server management experience (Tomcat, Apache HTTP) would be considered as an advantage
- Previous experience in providing technical support would be considered as an advantage
- Good communication skills, excellent spoken and written English
- Up-to-date technical knowledge / IT background: formal or informal
- Team player with ability to learn fast and adapt to changes
- Attitude for solving problems and acting on own initiative
- Ability to stay calm in situations under pressure
- Knowledge of spoken and written German would be an advantage
Benefits
- Flexibility: Adjust your time to work efficiently, be it working hours, part-time options, home office, or unpaid leave
- Extra vacation days: Need to take some extra time off? With us, you have the possibility to activate 5 additional paid days per year on top of your vacation plan
- Private health & Family Insurance: The company policy covers a private health insurance plan for you and your family
- Yearly Education Fund: We strongly believe in continuous development and would love to see you enrich your knowledge. Ever Netceterian has a dedicated yearly fund to invest in their professional and personal development through conferences, courses, lectures or long-term education
- Meals & Snacks: Enjoy a lunch allowance each working day, free fruit and drinks in the office
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