Application Support Specialist (m/f/*)

About RELEX

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. This position will focus primarily on our Space & Assortment side of the business which allows customers to create planograms for use in store, as well as optimizing those planograms as part of our unified platform.

RELEX is trusted by leading brands including Morrisons, One Stop, Coop Denmark and Waitrose as well as many more global retailers.

About the Role

We are now looking for a full-time Application Support Specialist (m/f/*) for the Space & Assortment department to join RELEX. The role is fully remote and does not include any weekend work or night shift. You will join a Support team of 11 people worldwide, who will help you succeed in your new role. Together the team will manage RELEX’s extraordinary growth within the Space & Assortment industry. You will help the team achieve this goal by supporting our global customers and ensuring we solve their time-sensitive issues in the most efficient way.

What you’ll be doing: 

This role’s main focus is supporting our customers via the tickets they raise in our service desk – we have a very diverse range of issues that use lots of different technologies so our workdays will have many unique and interesting cases. A successful candidate will be accustomed to multi-tasking and working towards specific time-sensitive resolutions, learning how our applications work is very important and will be the focus of the candidate when they begin the role. Interacting with customers and other RELEX departments via online meetings, phone calls and emails is a daily occurrence so strong communication skills are necessary.

• You take ownership of your assigned tickets to achieve progression towards resolution.
• You work on automated alerts and monitor alerts for hosted customer environments.
• You solve problems and technical tickets which vary in priority and skill.
• You document known issues and add them to our vast knowledge base for future upcoming issues.

What you’ll bring to the table: 

• Your have fluent written and verbal English and German skills.
• You have minimum 2 years of Application or Internal IT Support experience.
• You have experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered.
• You have experience in SQL Query Writing for reporting, data manipulation and investigation.
• You understand the Advanced Windows Server Operating System – Domain Controllers, Active Directory, DNS, Server Manager etc.
• You have an understanding of ITIL best practices for customer support and a basic understanding of networking principals.
• You are experienced in software troubleshooting and have problem-solving attitude.

What we consider as an advantage: 

• AWS Experience – Mainly interacting with S3, EC2 instances
• Azure Experience – understanding hosted virtual machines and the basics of an Azure-hosted systems.
• Citrix Experience – Comfortable with Citrix Workspace and its underlying architecture.
• Powershell – ability to create simple scripts to query data, modify files etc.
• Power BI – any experience using Power BI.
• Supporting software-as-a-service (SaaS) solutions

What we offer you in return:

• Company Pension Scheme: At RELEX you have the opportunity to invest in a private pension scheme with our partner Allianz. 
• Private Medical Care: We partnered up with LUX MED, which focuses on the total 
  health care process from diagnostics to comprehensive treatment, including hospital-based one, from primary medical care to specialist aid, rehabilitation, and permanent care for the elderly. The company also offers prophylactic and preventive activities for the society. In addition to our enhanced Life Insurance benefit, we are introducing an inclusive feature that extends coverage to your family members. RELEX will bear 50% 
  of the associated costs. 
• Internet Benefit: RELEX pays your monthly internet costs at home up to 75 PLN  per month. 
• Company fitness: Your health is our priority, and we believe that maintaining a balanced and active lifestyle contributes to both your personal and professional success. In addition to that we provide you with 139 PLN (monthly) that complements your gross salary. This benefit can be utilized towards gym memberships, fitness classes, wellness programs, or any other activities that inspire you to lead a healthier life. 
  & much more! 

Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date via the button below.

We value diversity and therefore welcome all applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.

To learn more about RELEX, check out www.relexsolutions.de. If you have questions about the application process, check out our FAQs. If you still have questions, we can help you at [email protected].