Bucharest, Romania

The Application Support Specialist provides world-class service to our software-as-a-service clients, as well as to our in-house staff. The position ensures clients and employees have ongoing technical support, and help with troubleshooting and analyzing issues. Our Application Support Specialist will provide technical support during the pre-sale period and assist the sales team by answering technical questions on our products. They will also provide on-going support to all clients, partners and team members when required. This position requires an outgoing, confident individual with excellent verbal and written communication skills; and advanced computer skills. They need to be able to handle all support request types including emails, calls and in-person inquiries. They will provide the best technical support to anyone who may require it. They will work hard and thrive in a fast paced, growing and challenging environment.

This is a full-time opportunity based in Bucharest.

What You’ll Do:

Develop an extensive working knowledge and subject matter expertise of our product suite (product training will be provided)
Regularly contribute to internal/external knowledgebase
Coordinate and prioritize support requests, identify escalation situations, and follow appropriate escalation procedures
Provide end-user application support via email as well as web conferencing when requested
Analyze and troubleshoot problems effectively while minimizing response time, and provide regular updates to end-users throughout the resolution process.
Take ownership of support issues until final resolution and ensure customer satisfaction through end-to-end support solutions.
Participate in testing of new product releases and provide feedback to development teams
Assist Technical Operations team with server support
Occasionally participate in rotational shift coverage (with advance notice/scheduling)

What You Need:

1+ years of application support experience in a technical support environment
Excellent communication skills, both verbal and written.
Strong Excel and data analysis skills
Able to work remotely in a team environment and remain self-motivated.
Able to multitask while balancing competing priorities.
Familiarity or experience with Postman and API
Experience with Okta or any other Identity Providers (IDP)
Previous experience with JIRA or other issue-tracking software
Previous experience with service desk software (Zendesk, ServiceNow, Jitbit, Desk.com, etc).
Strength in one or more of the following: database administration, scripting, technical writing, server management, product training, process improvement, project management

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.

Exiger’s core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Exiger is hiring an

Application Support Specialist (Bucharest)