Application Support Engineer (L2 support)
Location: St Louis, MO
Duration: Full Time
Salary Range: $75000 to $85000/Year
The Role
Provide L2 support to production system like application, database, middleware components, infrastructure and network components
Manage productions incidents end-to-end within defined SLAs with focus on resolution
Interact with various stake holders such as Release managers, program leads, service managers, development and test leads
Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps
Provide pre-implementation support with activities such as release notes review and implementation dry runs.
Protect production components by running health checks, monitoring latency and memory utilization.
Automate day-to day activities and propose changes that improve reliability
Participate in CAB and provide feedback on change requests
Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.
Practice incident management best practices and perform RCA.
Share knowledge, document improvements and mentor junior resources
Requirements
Responsibility Matrix
• Deployments MTF/Prod
• Maintenance items (including stop/start, Disaster Recovery-related activities, etc.)
• Monitoring
• Support TRTs
• Incident creation
• CR for changes in MTF/Prod
Tools
• Log Monitoring Tool - Splunk
• Application Monitoring tool - Dynatrace
• Ticketing incident/problem management tool - Remedy
• Linux
• SQL
• Dev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube, Fortify, CI(Jenkins), ARA, Chef, Artifactory , MC DevOps Tool chain
Skills -
• Linux & Shell Scripting
• ITIL / ITSM
• PL/SQL
• Application Troubleshooting
• Monitoring Tool - Splunk (preferred), Dynatrace (preferred) or any other monitoring tool
Jenkins- CI/CD - Good to have
Groovy - Good to have
Any Cloud - AWS / Azure / PCF - Good to have
Git basic/bit bucket - Good to have
Even Framework architecture - Good to have
Ansible/Chef - Good to have
Candidate must be authorized to work in the United States
Fulcrum Digital is an Equal Opportunity Employer and is committed to maintaining a discrimination-free workplace
All your information will be kept confidential according to EEO guidelines.
