We are 3PILLAR GLOBAL
We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.
In 2023, 3Pillar Global India was named as a “Great Place to Work” for the fifth year in a row based on how our employees feel about our company, collaborative culture, and work/life balance - come join our growing team
Job Description:
We are looking for a Application Support Engineer with 2 to 5 years of experience to be part of the product engineering team.
Responsibilities
- - Undestanding the problems that the clients are facing
- - Beeing able to reproduce the problems
- - Creating tickets in the ticketing system
- - Beeing able to communicate with the clients and propose different basic solutions
- - Handing off their work to the team that starts the work after they finish their schedule
Requirements
- Must have:
- - Above good english written and communication skills
- - Demonstrate professionalism in client interactions
- - Basic Linux knowledge
- - Understanding the concepts of how databases work
- - Ability to escalate issues as needed to satisfy customer demands
- - Ability to prioritize work in a fast-paced environment
- - Familiarity with the concept of a how ticketing systems work
- Nice to have
- - Customer service experience
- - Experience in working with a ticketing system (Client uses Salesforce)
- - Familiarity with basic network security practices
- - Familiarity with Python
- - Prior work history in the threat intelligence or network security field
- - Familiarity in working with databases
- - Batchelor degree
Benefits
- A competitive annual salary based on experience and market demands
- Flexi-timings
- Work From Anywhere
- Medical insurance with the option to purchase a premium plan or HSA option for your entire family
- Regular Health check-up camps arranged by the company
- Recreational activities (Pool, TT, Wii, PS2)
- Business casual atmosphere
- #LI-Remote
