As an application support consultant at Version 1, you will play a role in ensuring the successful delivery of IT services to our client. The successful candidate with closely with senior members of the team to transition new applications, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project deliverables are met.
Working under the guidance of the support team lead, the application support consultant will
- Troubleshoot incidents and problems to resolution while maintaining the highest levels of customer satisfaction.
- Proactively monitor systems, respond to alerts, and schedule preventative maintenance and corrective work.
- Have a good working knowledge of service management, working to SLAs, and/or experience working in an ITIL environment.
- Manage software releases, ensuring planned changes are deployed in accordance with the Change Management process and scheduled appropriately.
- Write effective support documentation and standard operating procedures and maintain all IT Operations process and procedure documentation accordingly.
- Be a focal point to resolve day-to-day user and application incidents and service requests and manage their resolution or escalation in a timely and effective manner.
- Develop training, support, and knowledge management materials.
- Offer guidance and best practices to ensure IT applications and services are operating optimally.
- Provide IT support input in the selection and development of tooling and process development in line with changing business requirements.
- Manage small to medium projects/work activities or sections of larger projects and interact with stakeholders to ensure business requirements are met.
- Participate in the delivery and complete transition of new IT applications and services in line with service acceptance criteria.
- Contribute to Disaster Recovery and Business Continuity planning, maintenance, and support.
- Participate in out-of-hours support and maintenance when required.
- Minimum of 3-5 years’ experience in an applications support, or development role.
- Experience working with applications running on Windows Server is essential.
- Software development experience (Visual Studio, C#, .NET, ASP.NET, VB.NET, Websites)
- Familiarity with database technologies (e.g., Oracle, MS SQL Server)
- Scripting and automation experience (e.g., SQL, PowerShell, .NET).
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits… drop us a note to find out more.
Ekta Bahl - Talent Acquisition Capability Partner
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