Application Support Assistant

The Application Support Analyst is responsible for ensuring the optimal performance of business applications. He serves as the primary point of contact for troubleshooting application issues and is involved in all stages of application development and operation.

Communication is a critical part of the Application Support Analyst role, especially when it comes to managing the lifecycle of an application and handling incidents.

Key Responsibilities:

• Monitor and maintain the operational excellence of business applications.

• Communicate effectively with clients during the resolution of application incidents, ensuring they are kept informed of progress and the status of their incident.

• Facilitate communication between the IT team and clients during application upgrades and deployments, ensuring all parties are informed and any concerns are addressed.

• Troubleshoot and resolve application issues.

• Maintain documentation related to application operations.

• Collaborate with IT team members and stakeholders to improve application performance and functionality.

• Assist with application development, testing, and upgrades.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:

• 2 or more years of work experience in computer science, information technology, or a related field.
• Relevant experience in application support or a similar role.
• Strong problem-solving and analytical skills.
• Proficiency in relevant programming languages and software.
• Excellent communication skills.
• Ability to work effectively in a team environment.
• Knowledge of application lifecycle management.

Technical Skills:

• Programming / Scripting languages: Proficiency in programming and scripting languages such as Python, Bash, PowerShell, Batch Scripting, etc., depending on the specific applications being supported.
• Database: Understanding of database management systems like MySQL, Oracle, or Microsoft SQL Server.
• Operating systems: Knowledge in operating systems such as Windows and Linux.
• Lifecyle management: Familiarity with application lifecycle management tools.
• Performance management: Experience with application performance monitoring and SIEM tooling.

Soft Skills:

• Customer Service: Ability to provide excellent service to internal or external users of the applications.
• Communication Skills: Ability to effectively communicate technical information to non-technical stakeholders.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues.
• Teamwork: Ability to work effectively in a team environment.
• Time Management: Ability to prioritize tasks and manage time effectively.

Language Skills:

• Native level proficiency in French.
• High proficiency in English, both written and spoken.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.