Project
Within the IT department of GBCR, the Credit Risks team maintains a set of applications that are used by Natixis to calculate all relevant metrics that are used to monitor the financial activities of the bank. These are applications used in a daily basis, and for which there is a project to ensure high availability by providing technical support, monitoring and maintenance.
Job Description
The Credit Risks Support team is an application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and interpersonal attributes to provide a specialized support on the incidents raised by IT Credit Risks department.
Role
The role for Application Support Engineer aims to:
Work in a L1 and L2 IT functional Support
Provide production support with dedicated KPI’s to end-users for all application issues and respond to queries in a timely manner
Effectively manage and solve production incidents
Pro-actively provide information to users on the progress of outstanding support
Monitor applications in an effective and compliant
Contribute consistently to the continuous automation and improvement of the applications
Enhance user’s satisfaction by solving incidents/problems effectively and efficiently
Ensure the proper troubleshooting and incidents follow up
Create and maintain comprehensive project documentations
Must-have
Proven experience in Customer Support roles, namely L1 and L2
Proficiency in English (>B2)
Passion for methodology & framework implementations as well as process improvement
Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced, constantly evolving environment
A customer-centric spirit: empathy and ownership of customer issues
Strong interpersonal, relationship, management, and communication skills
Nice-to-have
Knowledge of French.
Understanding in object-oriented languages
Experience in SQL
Familiarity with basic ITIL
Familiarity with basic Financial concepts
Familiarity with Jira / Confluence
At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment, innovation and performance.
In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicant’s gender, age or ethnicity. When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address. Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.
#MuchMoreThanJustAJob
Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto’s most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break. Today, your Team is onboarding newcomers, but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!).
Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
