Application Support Analyst - Hybrid

About Us: The Whitespace Platform, launched in August 2019, is a cutting-edge digital platform used by brokers and underwriters in the London market to agree on insurance contract terms, including writing and signing lines and issuing endorsements.

Role Overview: Join our dynamic team of Support Analysts dedicated to providing high-quality support to our growing customer base. This role is primarily based in our Bishopsgate, London office, with the flexibility of part-time remote working.

Key Responsibilities:

• Deliver reliable, high-quality support for the Whitespace Platform and other applications, accurately logging and tracking issues while communicating with customers via phone, web, email, and occasionally face-to-face.
• Identify opportunities to enhance and improve the Support Team’s processes and systems to facilitate rapid scaling.
• Assist in automating processes to enable customers to resolve queries and issues independently.
• Diagnose and resolve data problems using scripting languages and JSON data.
• Support analysts and developers in maintaining and resolving issues in development and test environments.

Compliance & Training:

• Adhere to all company and regulatory policies and procedures.
• Complete all provided training within prescribed deadlines.
• Collaborate with compliance on IT-related areas such as Data Security and Financial Crime.
• Act lawfully and ethically in accordance with your contract of employment and company staff handbook.
• Work with the department manager on professional development, including performance appraisals and identifying training needs to ensure competence and compliance with current regulations.

Experience & Qualifications:

• Experience with Linux, Python, and other scripting languages.
• Familiarity with MacOS, iOS, Windows, and Microsoft Azure Active Directory.
• Proficiency in data analysis and query languages (SQL, N1QL).
• A degree is preferred but not essential; full training on in-house and industry-specific systems is provided.

Skills & Attributes:

• Naturally driven to help colleagues and customers.
• Reliable, diligent, enthusiastic, and a self-starter with a passion for exploring data, solving problems, and working with new technologies.
• Eager to learn and progress within our well-regarded Support team, working closely with analysts and developers.

Desirable:

• Experience within a Helpdesk environment, possibly within the Insurance industry.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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