The candidate will perform Application Production Support activities as part of the EQD eTrading application support team. This role combines providing real-time support for Equity Derivatives eTrading systems with contributing to broader strategic initiatives. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Equity Derivatives business (traders and sales).
Role and responsibilities
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Front office Application Support
- Provide proactive and reactive production support for Equity Derivatives applications.
- Manage and resolve incidents in real time, ensuring minimal disruption to trading activities.
- Partner with development and product teams to address system issues and implement improvements.
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Incident and Problem Management
- Rapidly identify, troubleshoot, and resolve production issues.
- Conduct root cause analysis and implement preventative measures to avoid recurrence.
- Maintain incident logs and provide detailed reports for management.
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Monitoring and Maintenance
- Develop and enhance monitoring tools to ensure optimal system performance.
- Perform regular system checks and scheduled maintenance activities.
- Proactively identify performance bottlenecks and coordinate with relevant teams to address them.
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Business Liaison and Proximity Support
- Act as the technical interface for traders and business users in Equity Derivatives.
- Provide clear communication and training on system functionalities.
- Understand and adapt to business needs, ensuring systems align with user requirements.
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Knowledge Management and Documentation
- Maintain detailed documentation for production environments, processes, and troubleshooting procedures.
- Share knowledge and best practices within the global application support team.
As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment
Key Skills and Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Finance, or Quantitative Finance.
- Minimum 4+ years of experience in front office application production support to the business on a trading desk.
- Technical proficiency in FIX protocol, SQL, Linux and scripting.
- Strong understanding of equities markets, trading systems, and Order Management Systems (OMS).
- Excellent analytical and problem-solving skills, with the ability to work under pressure.
- Clear verbal and written communication skills, with a focus on documentation.
- Proven ability to manage and resolve risks and issues affecting production and end-users.
Additional Attributes:
- Strong organizational skills and ability to prioritize effectively.
- A proactive approach to system monitoring and improvement.
- Familiarity with global team collaboration and project leadership.
Company’s Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
- 💵 The salary range for this role is US$95,000 - US$130,000. Working on C2C is possible too.
- 💸401(k) retirement plan with company matching
- 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 📴8 paid holidays + 5 sick days + 2 personal days per year
- ❤️🩹Company health, dental, and vision insurance plans + FSA
- 🦺Voluntary STD and LTD
- 🚍 Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.
