We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you'll love this opportunity as Application Support Analyst at Civica

We are looking for a driven and customer-focusedApplication Support Analyst to join our Daymap team at Civica. This role is a fantastic opportunity for someone who enjoys solving problems, helping people, and being part of a collaborative team.

As a Level 1 Application Support Analyst, you’ll be the first point of contact for customers, providing timely and professional support across our Daymap system. You’ll diagnose and resolve incidents, prioritise customer needs, and deliver solutions with a strong customer-first approach. You’ll accurately log all customer interactions using our internal systems to ensure consistency and transparency. On a day to day you'll handle tickets, escalate where needed, and collaborate with our Level 2 and 3 teams to share knowledge and troubleshoot complex issues.

Requirements

What you'll do to be successful in the role

• Previous experience in an application support role
• Strong communication skills, including active listening and the ability to explain technical information clearly to both technical and non-technical
• Confident in written and verbal communication, with a focus on providing a positive customer experience
• A collaborative mindset and the ability to work effectively with the team
• Familiarity with cloud-based applications or Software as a Service (SaaS) environments
• An eagerness to learn and a proactive approach to picking up new technologies and processes
• Ability to adapt to change and work in a dynamic environment
• Ideally you will have experience working in or supporting the education or schools' sector, with an understanding of school operations and challenges
• Ability to read, write or understand SQL code, particularly for querying databases or troubleshooting issues

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.