WorkWave is seeking a talented Application Consultant to support the implementation of our software and ensure an excellent customer experience. This role is responsible for providing high quality professional services consultancy services to customers, achieving operational outcomes, and maintaining a positive customer experience. In this role, you will proactively support customers and become an expert of WorkWave’s products and services.
WHAT YOU’LL DO:
- Implementation of software in line with the contract and statement of work.
- To develop an understanding of each assignment according to defined customer requirements and provide professional and timely advice accordingly.
- To develop customer systems according to the agreed methodology ensuring compliance with company system build and documentation standards when and where appropriate.
- To communicate fully with customers regarding requirements and specifications.
- Supporting the customer through business change using technology and process improvements.
- Work with the Project Leaders & managers to ensure the successful delivery of a project and highlighting any risks or issues that may impact this.
- Always maintain a high level of governance; ensuring stage gates task lists are completed within the SLA.
- Proactively keep up to date with relevant legislation.
- Maintain knowledge of company products, product releases, services, methodologies, policies, procedures and customers.
- Consistently deliver expert knowledge of WorkWave products and services.
- Identify additional commercial opportunities and communicate to the appropriate level.
- Accountability for your individual revenue and utilization target and ensuring that these are met in line with the business plan.
- Promote a positive image of WorkWave at all times and maintain the highest standards of professional conduct and personal appearance at all times.
- Comply with all company policies and procedures.
- To undertake any other tasks and responsibilities as reasonably delegated by your Manager in light of skill set and capabilities in order to maximize the company’s goals and objectives.
WHAT YOU’LL BRING:
- 0-3 years consultancy or software implementation experience.
- Excellent communication skills, both written and verbal.
- Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams
- High-level facilitation and negotiation skills
- Demonstrable experience of commercial decision making
- Presentation Skills, organizations skills and problem solving skills.
- Timegate, Timegate+, and/or Templa CMS experience preferred.
- Ability to travel to the Brierley Hill, our UK office regularly. In addition to traveling to customer sites.
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
RELAX, WE'VE GOT YOU COVERED:
• Employees can expect a robust benefits package, including 25 days holiday plus an additional 5 days of flexible time off
AND BEYOND...
• Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution
• Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions
• Enhanced maternity, paternity and adoption leave and pay
• Retail discounts and technology benefits
• Paid time off for volunteering
GROW WITH US:
• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year
JOIN OUR WINNING TEAM!
• 10 Time winner of Best Place to Work in New Jersey by NJBiz!
• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
